[Resolved]  Reliance Communications — Missguided the Customer through promotional calls and SMS

Dear Sir,

My name is Harvinder Singh I am a regular customer of reliance Communication. This month I faced one problem from your company which leads me to bear loss of 1000 Rs.

On 12th of October 2009, I purchased one STD free prepaid voucher of
999 Rs. Then on 18th October, 2009 I got one promotional call for "Simply
Reliance" offer in which was of 48 Rs and it was mentioned that
"Simply Reliance

Who will offer you STD, local calls and SMS at 50 paise for life without any
conditions?

Simply Reliance...

Now call any mobile or any landline, on any network, anytime anywhere in
India for just 50 paise. What's more, there are no vouchers, no monthly
charges, no conditions, Simple, isn't it?"

This means there is no condition applied on buying this special voucher and
it was not mentioned that my Reliance to Reliance STD free offer will be
finished if I fill simply reliance voucher in my mobile. The moment I
purchased that simply reliance prepaid voucher, my reliance to reliance free
offer was superseded by this 48 Rs voucher. Due to which the balance
available in my mobile got finished as I was in impression that my mobile is
reliance to reliance free. I talked to customer care in this regard so many
times but I did not got any good response. This is totally a case of miss
guiding a customer, as without informing customer you are sending
promotional calls which are not of his use and also no proper information
was given to a customer when he or she is buying a prepaid voucher.

I want my amount which I lost due to your company mistake or
otherwise I have to move this case to consumer forum.

Regards
Harvinder Singh
[protected].