[Resolved] Reliance Communications — Fake Booking of internet Connection by Reliance field Staff | |
Sir, This is to state that I Smita Ramchandani R/o Lalbagh, Lucknow contacted R-Care for an Internet installation , for which Mohd. Haroon came to book the connection on 27.11.2007. On the above date he filled up the form (in the name of Sita Ram incorrectly spelt instead of the correct spelling Smita Ramchandani) and took a cheque of Rs.500/- as installation amount from me with a promise that I will be getting the Internet connection within a period of seven days . After a gap of seven days when I tried to enquire about the connection I was given Telephone Numbers of different Reliance Personnel and told to contact them and to find out about my case, which is not my duty. After a gap of one month when I did not get any response from any one I went to the office of Reliance Communications at Magnum Plaza , Gomti Nagar, Lucknow, to my utmost surprise I was informed by the Office Incharge Mr. Anubhav that broadband connection in my area is not possible as pairs are not available and the feasibility is not there. If this was the case, then why Mohd. Haroon booked the connection and took the cheque from me , he should have been well aware of the feasibility of the connection in the area before booking the connection and thereby causing unnecessary trouble to the customer. This proves that the field staff of Reliance Communications is just concerned in filling the forms and taking the cheques from the customers and thereby achieving their targets only, whether fake or true bookings is not a matter of their concern. Further I am requesting you to kindly refund my Installation amount of Rs.500/- . Kindly draw cheque in favour of Smita Ramchandani (An affidavit given for the same at the Office of Reliance Communications, Magnum Plaza, Gomti Nagar, Lucknow ) Kindly do the needful at the earliest . Thanking you Smita Ramchandani Ph:[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
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I had activated the roaming plan of Rs. 5 on my mobile No. [protected] at 12:50 am on 27 September 2013. The plan assures free incoming calls and a call rate of 1.5 paise per second. However, my outgoing calls were being charged at Rs. 1.50 for STD calls and Rs. 1.00 for Local calls. I reported this to the customer care of Reliance CDMA. The customer care executive agreed that the deduction was wrong and lodged my complaint ensuring my money would be refunded within 48 hours. The complaint number was[protected]. However, after 48 hours when the amount was not credited, I contacted the customer care cell again only to be told that the disputed amount of Rs. 12 shall not be refunded. I have been communicating ever since through mail only to be replied that they will hold back my Rs.12. I am feeling cheated. TRAI is sleeping, for reasons best known to them. Where do I put up my grieviance.