Reliance Communications — No refund after 3 months of termination

I'd terminated two of Reliance cell numbers in Oct 2007. At that time I was asked to make entire payment and I was told that if there is any refund I shall receive the same.

The very next month I received statements for both the numbers which had refund amount given. Until today I haven't yet received any refund.

Today, I went to Reliance Web World (Kondhwa, Pune) and the representatives at this location absolutely had no information. Because I told them I have not received refund for 3 months now, they told me it is 90 days after which you shall receive the refund. After asking them to show me if there is anything in writing, I am being told that it is there in termination form. I asked for a copy of termination form and there wasn't any such information. They are asking me to contact customer service[protected] and when I am calling them, I am being told to go to respective Reliance Web World who had handled my termination.

Please advise what could be done. These people are so shameless and just don't respect customers. At times, it feels okay to have government organizations as you know how they would behave. Privatization has not improved a single percent of customer service.

Siddhartha Mehta.