[Resolved]  Reliance Communications — Quality of service

To,
Customer Care
Reliance Communication
Mumbai

Dear Sir/Madam,

I had taken a mobile and landline connection of Reliance in December 2007. The numbers are [protected] (mobile) and[protected]landline). I had the pleasure of experincing the quality of your service from the day one!

1. I did not get connection on the day it was promised, after a lot of follow-ups finally I was lucky enough to get the handsets after 3 days.
2. STD was not activated for next 2 days. Again I had to do a lot of follow ups to have it activated

I was unaware that my days of peace was short lived. On 10th January 2008, out going was disconnected from my mobile. And for your information, I had not received any bill from your end till that day! Again tried to follow up with the sales person who had sold me the instruments.... and to my surprise I was told since he is on leave he can not do anything, I need to check with customer care!

Finally I received both the bills on 13th January 2008 at 3:00 pm. To my surprise I found that the due date of payment of bills are 24th Jan and 22nd Jan for landline and mobile respectively!!!!!!! Eventually outgoing from landline also got disconnected from 14th Jan 2008.

Since 13th January 2008 till date I have been trying to get in touch with your "24 hour customer care cell". Three times I had been lucky to get in touch with 3 different representatives, but none of them could give me the reason of this disconnection.

I made the payment on 19th January 2008 and outgoing from both the numbers were activated. But till date STD connection in my mobile has not been activated yet!

As of now I am sick and tired of trying to speak to some one from Reliance who can resolve my problem! The main reason of me getting these connections were, my elderly mother who stays alone at home when I am away. God forbid if something would have happened to her during this time, when both my phones were not functional, what would have been the situation! I think you don't even have the guts and heart to understand what goes on in your so called client's mind.

Currently I am looking for some other alternative so that I can get rid of Reliance Communication for good and have a peaceful life.

I know you won't solve my problem, but thought of letting you know how actually you function.

Regards,

Paramita Kapat
Alternate number - [protected]

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