[Resolved]  Reliance Communications — issue in deactivation of broadband connection

I have got this connection discontinued with effect from 1st Octber, 09 onwards with full and final payment to Reliance.
I do not understand as to how this connection is still activated on my name despite the fact that reliance had confirmed that the services of this connection was barred on 17 September,09 onwards and from 01 October it was officially discontinued by Reliance.
However, I had submitted the services termination request to Reliance through its Web world outlet on 27 October