[Resolved]  Reliance Communications — Harassment of senior citizens

Dear Madam/Sir,
My father has been a subscriber of Reliance phone (No: [protected]; Address: 11, Chaudhary Layout, Ayapppa Temple Road, Near Anant Nagar, Nagpur-13) ever since the Dhirubhai Ambani Pioneer Offer started. He is 75 years old and stays alone with my mother who is a heart patient and a diabetic and is 70 years old.
On 3rd Sept 2009 my father purchased a new handset and was asked to submit certain documents which he did on the same day at the WebWorld, Poonam Chambers, Chhindwara Road, Nagpur.
Today morning (Saturday, 21 November) he found his phone non-functional and on enquiring was told that since the documents had been misplaced he would have to submit the documents again and till such time his service had been discontinued. The old man again went all the way to the WebWorld and once more submitted the documents to one Mr Ravinder. At the same time he was told that his phone would be made functional only after 48 hours.
I would like to make the following points in this regards:
1. Reliance Communications has acted in a totally unprofessional manner leading to severe deficiency in service on their part. Misplacing documents at the WebWorld is not the fault of the customer and hence there is no reason that the customer should be penalised and harassed in this manner.

2. The fault of the WebWorld at Nagpur is further compounded by the fact that they made a 75-year-old man run so many times for submitting the documents. The least they could have done is fetch the documents from his home. This act on their part is highly insensitive and unpardonable.

3. Further, before discontinuing the service Reliance Communications did not even bother to inform my father, which is again highly irresponsible and unprofessional.

4. My parents are staying alone, are suffering from several illnesses and so a phone connection is their lifeline. How could their connection be discontinued for 2-3 days even when they were not at fault?

5. Today I called up the number[protected] of the Area Manager Mr Tilak Chatterjee (provided by the WebWorld staff). On contacting this number I was told Mr Tilak was on leave, and one Ms Suma asked me to contact the nodal officer Ms Sudha[protected]. However, despite repeatedly trying to contact this number for the last five hours I have not been able to get through. How does a harassed customer get himself heard in such cases? A totally unprofessional attitude.