Reliance Communications — Handset not replaced by reliance gallery in warranty period

Dear Sir/Madam,

I have purchased Reliance Classic Handset in the yrs. 2008 By The Reliance Gallery.
The handset have many problems and i visit to the authorise service center of classic Handset,
The center gives me certificate of "Dead on Arrival Cert." for replacement of Handset within the warranty period.
But when i visit to the gallery with replacement order he refused to replace the handset by demanding the cover Box of Handset. He also gives me written statement of not replacement of handset without cover box.
but there is not way to demand this.

1) Simply i Make the complaints to the Customer care about the reliance gallery but i have recieved any reply and never get any help from Relaince.
2) I want to Know in such reason, if the Handset is not replace in presence of right document then where i have to make this complaints and against Manufacturing company or Reliance Communication.


* Who is the first person for replacement of Handset?
* The Manufacturing company is china so how the customer make the complaints against them in consumer forum.
* Is the customer have any rights to file a complaints against Reliance gallery or Reliance communication in the consumer forum.
If yes then under which laws the complaint can booked


pls. reply me as the case is already in consumer forum since 1 yrs. and i am not getting any help from the court.