[Resolved]  Reliance Communications — grievance about my rs4833 withheld by reliance

sir
i am a customer of RELIANCE postpaid broadband netconnect data card (mdn-[protected]). i will explain my situation 1st. i became RELIANCE customer as 1x data card user on 13 th may 2009 under freedom 12 month ADVANCE rental plan. for this i paid a total amount of rs 8604. plus an extra amount of rs 161 was charged to me by mistake but it was credited in my bill further. so the total amt i already paid was rs 8765. on 28th of october i visited RELIANCE noida sec 18 webworld and enquired about the UPGRADATION PLAN. the executive Javed told me that u can upgrade to broadband and ur advance rental benefit will continue till 12 months period is over according to ur old plan i.e an UNUSED amount of rs 4833.33(4672.33+161) from my advance rental plan will be adjusted @650+taxes till it is over and i[censored] upgrade ur plan to 850+ rental plan an upgrade offer of rs200 will also be credited as per upgradation offer. so i went for 3 gb plan of rs 850 on 28th of october. but when i recieved my bill in 14TH nov . it was to my shock to see rs 4833 withheld. am i a fool or what? i also paid an amount of rs 3500 for the new broadband datacard. i could have opted for a new connection rather then upgrade if i would have been told that the amount will be withheld. i am never a defaulter.
sir i have informed about this 3 times to Mr Javed at RELIANCE noida webworld in nov . he told me dont worry i will forward the request and it will be credited and also no need to pay the bill. but when my card got deactivated on 9th of dec , i contacted him. now he gave me the shock that plz pay the bill and ur amount has been withheld.On 10th of dec i wrote my grievance explaing all the details to the nodal officer but i did not respond. on 18th of dec i forwarded my complain to RELIANCE APPELLATE AUTHORITY. on 22nd dec when i contacted the appellate authority, after discussion, they concluded that their was mistake from their side in explaining the upgrade offer but they cant help and my amount will not be refunded.
so i am writing to u. plz address my request as soon as possible.
sunil kumar