Reliance Communications — Complaint against a new connection

Sir,
I bought a new connection of simply reliance prepaid (mob no.[protected]) on 22 November from aggrawal gallery at defence colony.on 5 Dec 09 my call facility has been banned .when I asked customer care they told ur document has not reached.when i told shopkeeper about this he said there is some technical fault &u have to again submit document.after handover document again on 20 Dec09 my connection started on 25 Dec09 .but after this on 16Jan10 my calling facility again banned at that time I am out of city .on contacting to customer care i could not get a satisfactory reply.this new connection has been become a headache for me.so you are requsted to do needful as early as possible.otherwise I have to consult consumer forum for the case.