[Resolved]  Reliance Communications — Cheating and Disconnection of Service BEFROE BILL DATE

The President & Chief Operating Officer
RELIANCE Communications


Attn: Mr. Mahesh Prasad


Case of Cheating, Difficiancy of Service resulting in Monetary Loss and Loss of Reputation


Dear Sir,

for the past 4 months (i.e. involving the last 4 Bills from Reliance Communications to me)
you have DISCONNECTED service to my Mobile Phone No: [protected], well BEFORE the due date of payment of EACH Bill
and within 2 days of receipt of the Bill from you. (In the case of the Bill for November 2009, the service was DISCONNECTED even Before the Bill statement date !) :

Relationship No: [protected]

Cell Phone No.: [protected]

CIOU Code : MURI 10009

Tariff Plan Name : Simple 99

Credit Limit : Rs. 4,300/-


Latest Case:

Bill Period :[protected] to[protected]
Bill Date : 22 / 01 / 2010
Bill received on : 30 / 01 / 2010 (8 days after Bill date)
Bill PAID on : 31/ 01 / 2010 (9 days after Bill Date, 1 day after receipt of Bill, 8 days BEFORE DUE DATE )

Service Disconnected on : 31/ 01 /2010 8 days BEFORE DUE DATE

Bill Amount : Rs. 1,221/-

Credit Limit : Rs. 4,300/-

I have NEVER crossed my Credit Limit
I have NEVER made payment AFTER due Date

YET for the last 4 Bill Periods, you have DISCONNECTED service to MY CELL Phone
(both INCOMING as-well-as OUTGOING) well before the due date and within 2 days of my receiving the bill
and ONCE even BEFORE the BILL DATE (NOT DUE DATE) !

This has caused be immense financial loss amount to Rs. 2,00,000/- , caused me to be un-contactable even from my family and business contacts (each time I have incurred a loss of over Rs. 50,000/- due to this) and,
further this has caused severe harm to my financial stading and reputation as a person who cannot even pay his phone bills !
I reserve the right to claim further amounts on this account from you.

You are hereby given 7 days notice via this email to show cause why you should not be prosecuted for (1) cheating me (by virtue of having charged be a fixed fee and yet disconnected my cell phone service within the period of the fixed service fee , (2) deliberate deficiency in service amount to loss to me of Rs. 2,00,000/- and further damages for loss of reputation and financial standing.

Also, I do NOT wish to be contacted by any of your outsourced Call Center personnel at anytime on any account whatsoever.


Yours faithfully

Vijay Kirpalani