Reliance Communications — duped me by deducting money

sir,
(wrong deduction of money from mobile phone no.-[protected])

I am using Reliance cellphone,its in a prepaid plan.Last month Rs.30 was deducted from my account,I tried to inquire why Rs.30 has been deducted but the call didnt go through.This month also they have deducted Rs.30 from my account.

I finally was able to contact the reliance customer care this month and asked them why Rs.30 has been deducted twice from my account.They gave me an explanation that i had activated the mobile FM facility.But I had never activated any such facility.when i asked when and how i had activated it they said that you must be knowing how i activated it,i tried to find out the details of when and how it got activated but they didnt provide me with any.when i told them that no such facility has been activated from my side and asked them to refund my money,they bluntly said money cannot be refunded.
Many of my friends have also faced similar problems with reliance mobile connections.
so I request you to Kindly look into the matter.

-Thanking you

Shiv Kumar Gupta