Reliance Communications — Unwanted Balance Deduct from my mobile

Sir,

I am Uday Shankar Pandit. I am using Reliance network. I always suffer from unwanted mobile balance deduction from my account. Yesterday (3/feb/2010) till 11:00PM I had Rs.3.81after that I sent a message to my friend in Mumbai. I saw my mobile balance is Rs.0.31. Today morning (4/feb/2010) I called to customer care he told me that i activated sms pack at yesterday 5:00PM. But I did not get any call from the company for activation and if it is activated then i do not get any message from the company (your sms pack is activated). same thing happened 1 or 2 months ago. I did not attend any call or message for CHANT MANTRA and they deduct Rs. 20 from my mobile balance. When did i ask they told me that you activate at 5 AM morning. That day i didn't get any message for activation as well as activated message. Please slove this kind of problem.