[Resolved]  Reliance Communications — Non-refund of security deposit

Hi,

I had reliance broadband (NetConnect) connection, which I took in bangalore and the number for the same is [protected].

While taking the connection I gave 1500 rs. as Security deposit.This connection was suspended because the payment was not made and the outstanding amount is ard 1290 rs.

I submitted the application to discontinue the services on 16th of january in Mumbai ( Hiranandani, Powai Branch) and the adjustment was suppose to be made against the deposit amount.

Later I called up Call Center (around 27th January or so) to check if the request has been taken care or not, there representative told me to visit reliance web world and asked me to deposit the outstanding amount, I had to tell the representative that there is already a security deposit against which all the clearnce can happen and it's inface reliance who should be returning money to me.

This story continued for many days and the connection was not terminated, Finally I contacted Reliance web world (Indiranagar - Bangalore) from where I bought the connection and the Store manager told me that my request will be considered.

Afterwards I called up call center on 15-Feb-2010, where I was told that [protected] is showing as an invalid number.

Now I want to know :

Why there wasn't any communication sent to me regarding the cancellation once it is done?

What happened to the Money, which is still with Reliance?

and Why suddenly the number is showing as Invalid?

I must say that through out I had horrible experience dealing with CC and WebWorld people, Inface when I visited Hiranadani Webworld for the cancellation of connection, the person sitting over there was not listening to me, I told him that I deposited 1500rs while taking the connection but he insisted that there is no such amount, and after continous request and shouting he checked that.

I even tried to escalate the issue to nodal officer whose phone kept on ranging and no one answered. I then sent the mail regarding the same to nodal officer (both Mumbai & Karnataka) which is yet to be answered.

I hope there will be some action now.

Thanks,