Reliance Communications — Unnessasory Deduction from balance

Sir,

Myself ankit kr. gautam and i am using reliance communication as a mobile servive provider.
I was using Missed Call alert fascility whose renewval date was 5th march 2010.
I message them for unsubcription on 2nd march itself ( then i got a reply message from then that your request is within the queue and your service will be unsubscribe withen 24 Hr.).
On 5th march they deduct my 15 Rs from my account.

After deduction i called to them and talk to one of there representative Mr. Mohammad and launch a complaint against it. He admit the fault and register my complaint ( no.[protected] and he told me that my complaint will be resolved within 2 days.
After 2,3,4...7 days when it is not resolved i again called them and tell my problem. Now they are saying that my launced complaint was that " i im unable to subscribe the missed call alert fascility "and after my complaint they deduct my 15-/ Rs. Its disgusting that they tell something to their customers and did something.
Its not all about money but it is about their services.
I wants my 15 Rs back and wants to launch a complaint about their service.