[Resolved]  Reliance Communications — coller tunes & SMS deduction

Dear Sir,

What can I say now for your wrong answer?


I had given you crystal clear details of deduction with your Request code, then also you are giving wrong answer. It is not question of money of 31 Rs. But is the question of your behaviour. Your Every customer care is giving different answer. This shows what type of service you are providing.
Kindly give me the statement for last two months. This will give clear idea about my deduction

it will be great help if you will talk personally with me



Anil Wadile
Manager - Structural
+91 [protected]


Synefra E&C
One Earth-Tree, Opp. Magarpatta City, Hadapsar
Pune 411028. Maharashtra. India
Tel.: +[protected] Ext: 22449 Fax: +[protected] / 2200
www.synefra.com


________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 12, 2010 1:47 PM
To: Anil Wadile
Subject: RE:'ADAG=[protected]' Reference to your mail

Dear Mr. Wadile,

With reference to your mail regarding your Reliance GSM Mobile number [protected], please note that as per confirmation received from the relevant department that no deduction was found for caller tune facility and also no deduction was found for any packs. Hence, waiver cannot be passed for the same.

Further, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Mihir Desai
Service Assurance Cell
Reliance Communications

-----Original Message-----
From: Anil Wadile (anil.[protected]@synefra.com)
Date: Thursday, March 11, 2010 02:46 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: RE: Reference to your mail

REMINDER II
Dear Sir,
I had give you enquiry on 2.3.05, four days are over, still my questions are Unanswered.




Anil Wadile
Manager - Structural
+91 [protected]


Synefra E&C
One Earth-Tree, Opp. Magarpatta City, Hadapsar
Pune 411028. Maharashtra. India
Tel.: +[protected] Ext: 22449 Fax: +[protected] / 2200
www.synefra.com


________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, March 06, 2010 10:22 PM
To: Anil Wadile
Subject: RE:'ADAG=[protected]' Reference to your mail

Dear Mr. Wadile,

With reference to your e-mail regarding your Reliance GSM Mobile number [protected], please note that your complaint is already logged vide Service Request ID[protected]. We are working to resolve this concern and will respond to you very soon.

We appreciate your patience in this regard.

Also, we have regret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

We believe in taking care od customer needs first.

Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

-----Original Message-----
From: Anil Wadile (anil.[protected]@synefra.com)
Date: Saturday, March 06, 2010 05:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: NodalOfficer ROM (NodalOfficer.[protected]@tatatel.co.in)
Subject: RE: RE: Reference to your mail

REMINDER I

Dear Sir,

I had give you enquiry on 2.3.05, four days are over, still my questions are Unanswered.





Anil Wadile
Manager - Structural
+91 [protected]


Synefra E&C
One Earth-Tree, Opp. Magarpatta City, Hadapsar
Pune 411028. Maharashtra. India
Tel.: +[protected] Ext: 22449 Fax: +[protected] / 2200
www.synefra.com

________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 05, 2010 8:26 AM
To: Anil Wadile
Subject: RE:'ADAG=[protected]' Reference to your mail

Dear Mr. Wadile,

With reference to your mail regarding caller tune issue and SMS pack issue on your Reliance GSM Mobile number [protected], please note that your complaint is logged as Service Request ID[protected]. We are working on the same and we will respond to you in the next two days.

Further to your mail regarding activation details of caller tune facility, please note that we are unable to process your request regarding the same.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations..

Yours sincerely,

Mihir Desai
Service Assurance Cell
Reliance Communications


-----Original Message-----
From: Anil Wadile (anil.[protected]@synefra.com)
Date: Thursday, March 04, 2010 10:14 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: RE: RE: Reference to your mail

Dear Madam/sir,

1. Caller Tunes Issue: - please check your record on 10th or 11th Feb 2010, deduction was made for caller tunes of 31 Rs. Please provide me the details when I asked you to provide me caller tune? Because I was travelling for whole day and my mobile was switch off. When I started my mobile I received the SMS of caller tune. I am having proof with me..
2. 1 Paisa SMS Issue: - on 3.2.10 I had activated 1 Paisa SMS pack. On 3.3.10 it was automatically renewed. Then how 1 Rs for 1 SMS was deducted on 2.3.10. I had given complaint on 2.3.10 (Service Request ID[protected] but I didn’t received any positive solution

Request you to give back my 31 Rs + 1 Rs in my account.









Anil Wadile
Manager - Structural
+91 [protected]


Synefra E&C
One Earth-Tree, Opp. Magarpatta City, Hadapsar
Pune 411028. Maharashtra. India
Tel.: +[protected] Ext: 22449 Fax: +[protected] / 2200
www.synefra.com


________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Wednesday, March 03, 2010 6:03 PM
To: Anil Wadile
Subject: RE:'ADAG=[protected]' Reference to your mail

Dear Mr. Wadile,

With reference to your e-mail regarding activation of Caller Tunes facility issue on your Reliance GSM Mobile number [protected], please note that as per confirmation received from relevant department, no deduction in amount has been found regarding Caller Tunes facility.

However, please also that currently, there is no Caller Tunes facility is active on your account.

Yours sincerely,

Moumita Chandra
Service Assurance Cell
Reliance Communications

-----Original Message-----
From: Anil Wadile (anil.[protected]@synefra.com)
Date: Tuesday, March 02, 2010 09:13 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: RE: RE: Reference your mail

Dear Mr. Arun Padiyar
please throughly check your data.

on 10.02.10 i received one SMS that collar tunes is activated & 31 Rs deducted

on 13.02.10 i made complaint to costomer car and he accepted the mistake ( Request No[protected]

again on 15.2.10 i received SMS your coller tune is activated

on 18.02.10 i made complaint for wrong deduction of collar tunes ( Request No.[protected]

on 24.02.10 i made complaint for wrong deduction of collar tunes ( Request No.[protected]

on 25.02.10 i got SMS that I had sucessfully unsubcribed caller tunes


Now you are saying that no caller tunes is activated How???????

i am having all the proof but you didnt have single proof that how i had activated my caller Tune

so kindly give back my 31 Rs + 1 Rs for SMS

________________________________________
From: [protected]@relianceada.com [[protected]@relianceada..com]
Sent: Tuesday, March 02, 2010 6:17 PM
To: Anil Wadile
Subject: RE:'ADAG=[protected]'Reference your mail

Dear Mr. Wadile,

With reference to your mail regarding SMS issue on your Reliance GSM Mobile number [protected], please note that your request is logged as Service Request ID[protected]. We have escalated the same to the concerned department and will respond to you in next 2 days.

Further to your mail regarding caller tune services, please note that as per confirmation received from concerned department there is no deduction found regarding above mentioned service, hence we are unable to process your request for the waiver.

Also note that there os no caller tune service activated on your number.

Further we understand the in convenience caused to you and take your feedback to improve upon our service

Yours sincerely,

Arun Padiyar
Service Assurance Cell
Reliance Communications


-----Original Message-----
From: Anil Wadile (anil.[protected]@synefra.com<mailto:anil.[protected]@synefra.com>)
Date: Tuesday, March 02, 2010 10:54 AM
To: Rcomnodalofficer.[protected]@relianceada.com<mailto:Rcomnodalofficer.[protect...⇄ (Rcomnodalofficer.[protected]@relianceada.com<mailto:Rcomnodalofficer.[protec...⇄
Cc: Rcomappellateauthority.[protected]@relianceada.com<mailto:Rcomappellateauthor...⇄ (Rcomappellateauthority.[protected]@relianceada.com<mailto:Rcomappellateautho...⇄ [protected]@relianceada.com<mailto:[protected]@relianceada.com> ([protected]@relianceada.com<mailto:[protected]@relianceada.com>)
Subject: 1 Paise SMS cheating scheme


Dear Sir/ Madam,

I had taken SMS pack of 11 Rs for 1 Paisa/SMS one month back.

In your website as attached this pack will be Auto renewed.

But today at 10am I made one sms for which you had deducted 1 Rs.

Like this I had also made complaint for collar tune whose solution, I didn’t get from last one month

Day by day your service is becoming worst, bad response from your customer care, no response for mail.

My reliance friends are facing same problem. I understand that reliance is looting people for no reason


I think Reliance is facing short of money & spoilling the name in market.. We are loosing trust in reliance

If same thing will continue I have to disconnect my other net connection also




Anil Wadile
Manager - Structural
+91 [protected]