[Resolved]  Reliance Communications — WRONG CHARGES, POOR RESPONSE

I AM A EMPLOYEE IN INDIAN NAVY, USING RELIANCE MOBILE FROM LAS EIGHT YEARS. I HAVE ACTIVATED 11 RUPEES PLAN ON 30/31 DECEMBER 2009 TO AVAIL SMS FACILITY @ 1 PAISA PER SMS. I HAD CONFIRMED ABOUT ITS REACTIVATION FROM CUSTOMER CARE OF SID COMPANY, REPLIES WAS- IT WILL AUTOMATICALLY REACTIVATE ON EXPIRY OF EVERY MONTH. I HAVE SEND APPROX 2000 SMS DURING THE PERIOD, ON 07 MAR I CAME TO KNOW THAT I HAVE BEEN CHARGED 50 PAISA PER SMS DURING THE PERIOD. AFTER CALLING TO CUSTOMER CARE I KNEW THAT MY PLAN WAS TERMINATED IN BETWEEN, DUE TO WHICH I HAD SUFFERED A LOSS OF ATLEAST 500 RS.
RELATION IS BASED ON FAITH FROM BOTH SIDES I AM SHOWING IT FROM LAST EIGHT YEARS.I THINK IT IS RELIANCE's RESPONSIBILITY NOW TO KEEP THIS FAITH AS WELL AS THE RELATIONSHIP ALIVE. I REQUEST AUTHORITY TO LOOK IN THIS MATTER AS I AM NOT SATISFIED WITH THE REPLY OF CUSTOMER CARE CENTRE(UPTO THE LEVEL OF SUPERVISER NAMED Mr. VENU).I HAVE REALISED THAT HE (Mr VENU) IS KEEN TO BYPASS THE PROBLEMS FACED BY THE CUSTOMER RATHER THAN SOLVING THEM.
IF MY PARTICULAR PLAN WAS DEACTIVATED IT WOULD HAVE BEEN INTIMATED TO ME BY A SYMPLE SMS.
EAGRLY WAITING FOR YOUR RESPONSE.

REGARDS,
BAJARANG JAKHAR
INDIAN NAVY
VISAKHAPATTNAM
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