Reliance Communications — Internet Card deactivated for invalid reasons

Hi,

I had bought Reliance Data card one week back. I had given my Driver's License copy as a part of documentary proof and they accepted it. They did not ask for any other documents. My user id [protected]

The address on the Driver's license is the address where I'm residing since past approx 27 years and now they say they cannot verify the address. Also, when I called the customer care they answer saying that I need to visit 'that' particular branch of the Webworld wherein I got the Card connection. This is total disagreeable answer by them. Infact they are just harassing the customers by not allowing them using the internet services. I would like to quote that when all the postages and couriers come at my residence since past 27 years then how they could not find my place ? They are in-efficient in verfication leading to customer dissatisfaction.

Moreover, I would like to them to publish along with their advertisement that any problems any customer would face after purchasing the data card, that customer will need to visit 'that' particular branch 'only' and solve the problem thought its not customer's fault. This way the customer be aware of the after-sales commitments the customer needs to do forthwith.

Thank You,

Shilam Vora
[protected]