Reliance Communications — recharge amount did not get

Hi,

I want to have some plan for STD rates cutter , so i asked customer care representative about it. I asked him is there any tariff voucher available for night chat plan. He said "yes" , as you are old customer of reliance you can easily use our 79 rs pack and have 3lackhs seconds free for one months for RtoR.
so he confirmed me that i can have that recharge on my cell.

after his confirmation i logged in to http://www.rechargeitnow.com/ site and recharged my mobile no [protected], and soon after i get the a confirmation of successful recharge with transaction id[protected].
even after that i did not get any recharge balance on my cell.
so i called up again to customer care, he said no sir we are having technical problem issue so not able to answer, so i said him to transfer my call to your customer care executive senior then he said no sir it is really a technical error problem, after so many trials he finally agreed to transfer my call to customer care senior, but soon after that he said "sir i checked your balance ".i.e. he was lying to me. and he said your recharge of rs 79 is not in your account.
after that i again tried customer care , and he said sir your mobile no is not comfortable with the recharge of Rs. 79.
now tell me how much more misleading your customer care representative will do?????
Now i want my 79 rs back and a action against the misleading customer care representative guys.