Reliance Communications — Reliance BroadNet - Misleading Customers

I bought a Reliance Broadband connection on the 16th of August and I opted for a 400Kbps Unlimited plan. Their associate came to install the connection on the 19th, but he installed a 75Kbps connection instead of the 400Kbps which I had opted for. I lodged a complaint on the same evening and I was told that it will be changed within 24 hours. I called again the next day and again after giving all details was told that my issue will be resolved within 24 hours. Then I called them on the 21st in the morning and again after giving them all the details which they asked for, was told that my issue will be resolved within 24 hours. After that I called them at around midnight on the 22nd. This time around after giving all the details and explaining the entire issue to the representative I was told that there was no 400Kbps plan, but I have a pamphlet from Reliance which mentions a 400Kbps plan. I find this to be truly misleading for an average customer like me who pays every month from his hard earned money. Hope something is done to resolve this, as I am sure I am not the only one facing such problems. No wonder broadband internet in India is termed as "fraudband".

Waiting in anticipation.