[Resolved] Reliance Communications — Why did reliance changed my mob.no. | |
Date-26.05.2008. To, The Managing Director, Reliance Communication Ltd Mumbai. Subject:- Prepaid Mobile No.[protected]. Dear Sir, With reference to above subject I “Sanjay Dayaram Wanjari” beg to inform you that, I have purchased the reliance prepaid mobile no.[protected] and paid the extra Rs.1700/- for getting RIM to RIM free during 24 hours a day for One year periode and was valid upto 25 September 2008. On date 16.05.2008 I got the SMS from Reliance that, Your phone number is- [protected] and before that my existing no.was closed without any pre-information. 1) I never had applied for the change of number or plan migration. 2) 3) Reliance has changed my number and not providing RIM to RIM free service for which I have already paid the money. 4) I went Reliance Web World at Vashi station Premises to complain the same case but they refuse to launch any service request . 5) After requesting more they provided me ID No. MCGT[protected] was suggested to visit Reliance Web-World Ulhasnagar because according to their records the ID number is from Ulhasnagar. 5) After that till date I have called Reliance Customer care atleast 20 times to request about creating the case to get my old Number or atleast my same plan. 6) According to Customer care executives I have to visit Ulhasnagar Web-World at my own cost. 7) On date-19.05.08 I recharged this new number on internet from my credit card using internet banking, after that deducted amount was appearing on my statement but the mobile was not recharged for any amount. 8) On date 24.05.05 the same number was tried to recharged from internet with Rs.201/- but same case happened and amount was deducted from my credit card account. 9) I am facing to much problems to contact my customers and the relatives having my old number. 10) I faced the Economical loss because of the same. So, Suggest me how to gain against the same loss and provide me the old mobile number with the same existing plan within the very short periode (48hours). Thanking you. Yours Faithfuly, Sanjay Dayaram Wanjari Controls and Switchgear Co.Ltd, Navbharat Estate, Sewri (West) Mumbai-400015. Old Mob.No-[protected]. New Mob.No-[protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Yes, Reliance Communication Customer Care Executive is not giving any proper reply
for Customer, any doubt we are asking they are giving the service to Customer as a
Government Employee. Today I have enquired my Reliance Bill etc. they are telling
you do not ask any more question otherwise we cut your phone. This is not first time
I am facing, sir, Reliance very esteed organisation in all purpose, but your customer care
executive not to uptodate to satisfy the customer question. They are not talking the
customer potenly, at least give some advise.
Every people are not complaining, because not getting proper reply as well as advise.
Regards,
Sathish Nair
for Customer, any doubt we are asking they are giving the service to Customer as a
Government Employee. Today I have enquired my Reliance Bill etc. they are telling
you do not ask any more question otherwise we cut your phone. This is not first time
I am facing, sir, Reliance very esteed organisation in all purpose, but your customer care
executive not to uptodate to satisfy the customer question. They are not talking the
customer potenly, at least give some advise.
Every people are not complaining, because not getting proper reply as well as advise.
Regards,
Sathish Nair
R/sir,
With due respect, I am stating very painfully that my account balance on 15.08.2011 was near Rs.110/- .On 16.08.2011 at 5.40 am. I got one message from unknown sender that "You have successfully recharged your prepaid acc. your prepaid acc. balance is Main 61.45, and when I checked my balance immediately it showed me 80 Rs after deduction of near 30 rupees.. Same message come to next day morning at 6.25 am. that u have recharged Rs 51.45 and my balance deducted near 30 Rs again without any reason and this time it showed near 50 rupee in my acc.During this time i have also received one msg of 19 rs sms pack which i have availed earlier.But except to 19 rs sms pack renewed my other balance deducted without any reason due to ur technical mistake. On 17.08.2011 I complained to 198 customer care and they admitted the mistake and told me that they will return my deducted balance in my acc. within 24 hours with intimating me the msg. and today is 20.08.2011 evening till now I have not received my unfair deducted balance or any msg. now ur customer care at 198 are not pick uping my cell.what is this wrong? I dont expected that ur service will be so late. In this condition i think that i should disconnect ur reliance connection for future.its amazing. if i will not get my balance immediately after receiving this mail, i will diconnect ur services.i hope that u will gime me satisfactory reply with return of my balance.
sir, your officers are not responding me properly and they have hold on my phone when i want to talk them.
still now they have not refunded my deducted payment in my account while in their computer screen they have showed that they have refunded it .how it can be possible? my call details can be checked ant tell me that on date 16.8.11 and 18.8.11 my acc. balance was near 40-50 rs.
kindly check all these and sort out my problem with refunding my deducted 50-60 rs with confirmation through mail, sms and phone.
waiting for positive reply
thanking
[protected]
kkr
With due respect, I am stating very painfully that my account balance on 15.08.2011 was near Rs.110/- .On 16.08.2011 at 5.40 am. I got one message from unknown sender that "You have successfully recharged your prepaid acc. your prepaid acc. balance is Main 61.45, and when I checked my balance immediately it showed me 80 Rs after deduction of near 30 rupees.. Same message come to next day morning at 6.25 am. that u have recharged Rs 51.45 and my balance deducted near 30 Rs again without any reason and this time it showed near 50 rupee in my acc.During this time i have also received one msg of 19 rs sms pack which i have availed earlier.But except to 19 rs sms pack renewed my other balance deducted without any reason due to ur technical mistake. On 17.08.2011 I complained to 198 customer care and they admitted the mistake and told me that they will return my deducted balance in my acc. within 24 hours with intimating me the msg. and today is 20.08.2011 evening till now I have not received my unfair deducted balance or any msg. now ur customer care at 198 are not pick uping my cell.what is this wrong? I dont expected that ur service will be so late. In this condition i think that i should disconnect ur reliance connection for future.its amazing. if i will not get my balance immediately after receiving this mail, i will diconnect ur services.i hope that u will gime me satisfactory reply with return of my balance.
sir, your officers are not responding me properly and they have hold on my phone when i want to talk them.
still now they have not refunded my deducted payment in my account while in their computer screen they have showed that they have refunded it .how it can be possible? my call details can be checked ant tell me that on date 16.8.11 and 18.8.11 my acc. balance was near 40-50 rs.
kindly check all these and sort out my problem with refunding my deducted 50-60 rs with confirmation through mail, sms and phone.
waiting for positive reply
thanking
[protected]
kkr
Reliance — wrong deduction from 9017539638 cell account
R/sir,With due respect, I am stating very painfully that my account balance on 15.08.2011 was near Rs.110/- .On 16.08.2011 at 5.40 am. I got one message from unknown sender that "You have successfully recharged your prepaid acc. your prepaid acc. balance is Main 61.45, and when I checked my balance immediately it showed me 80 Rs after deduction of near 30 rupees.. Same message come to next day morning at 6.25 am. that u have recharged Rs 51.45 and my balance deducted near 30 Rs again without any reason and this time it showed near 50 rupee in my acc.During this time i have also received one msg of 19 rs sms pack which i have availed earlier.But except to 19 rs sms pack renewed my other balance deducted without any reason due to ur technical mistake. On 17.08.2011 I complained to 198 customer care and they admitted the mistake and told me that they will return my deducted balance in my acc. within 24 hours with intimating me the msg. and today is 20.08.2011 evening till now I have not received my unfair deducted balance or any msg. now ur customer care at 198 are not pick uping my cell.what is this wrong? I dont expected that ur service will be so late. In this condition i think that i should disconnect ur reliance connection for future.its amazing. if i will not get my balance immediately after receiving this mail, i will diconnect ur services.i hope that u will gime me satisfactory reply with return of my balance.
sir, your officers are not responding me properly and they have hold on my phone when i want to talk them.
still now they have not refunded my deducted payment in my account while in their computer screen they have showed that they have refunded it .how it can be possible? my call details can be checked ant tell me that on date 16.8.11 and 18.8.11 my acc. balance was near 40-50 rs.
kindly check all these and sort out my problem with refunding my deducted 50-60 rs with confirmation through mail, sms and phone.
waiting for positive reply
thanking
[protected]
kkr
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Customer service rep did not answer many of my simple offer related questions. He continue to refering website to visit and get info. even it not most updated.
Fianlly I visted web site and saw many people Who has phone all ready and facing hell of hard time to get service I decide not to even bother having this service and I highly recommend those individule who would like to get this offer think twice before you get into this trouble.
Thanks