Reliance Communications — Very bad service for 440 UNLIMITED PLAN

Reliance Communications — Very bad service for 440 UNLIMITED PLAN

N Nikhil from Chennai, Tamil Nadu

I am holding reliance mobile phone since 2.5 years. Currently, I am having plan of 440 Reliance unlimited in which I can call any reliance mobile throughout India free. From past 1 week or so, when I am trying to call reliance mobile, either it is coming as engaged or it is shouting "Out of Service" or it is shouting "Unreachable". But at the same time, the opposite person is able to call me without any problem. Moreover, at the same time, I am able to call non-reliance number immediately. This problem became more critical when today, I wanted to call reliance mobile in personal emergency. I couldn't reach that person, that was more painful for me. I want this problem to be escalated at higher management level. I would suggest relaince to either don't provide this reliance-to-reliance free calls or give better service (which is actually not available in crisis). Was this information helpful? No (0) Yes (0)

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DHANANJAY KUMAR

from Chennai, Tamil Nadu

Sir,
I am using reliance communications postpaid plan 440 (mob. No.[protected]) since Jun 2008. All calls to reliance mobile including smart GSM in Bihar was free in this plan. But, from 18 Aug they stopped free calls to smart mobiles without any intimations. My complaints are as follows:
1. No intimations by any mean to change the plan tariffs.
2. On 22 Aug I made call to customer care (Mr. Dattatrey) after found unexpected unbilled amount but he assured me that there was no change in my tariff and everything will be cleared only after generation of bill (bill date on 8 Sept.). Company should take action against such executives.
3. On 24 Aug I came to know that they have stopped free calls to reliance smart mobile which was continue since starting of this connection and it was promised to continue on this mobile also.
4. No prior intimation caused Rs. 1680. Extra unbilled amount. This is unnecessary burden on me.
5. Due to security reason only I kept credit limit to Rs. 1000 (from Rs. 6000) only. But, unbilled amount is more than credit limit. No reliance executive has given satisfactory answer on this.
6. My outgoing barred on 25 Aug while I had complaint about this already on 24 Aug. I continue calling from 24 Aug to customer care but always I was told that matter is forwarded. Even after 1 week my problem is unsolved.
7. On asking about change in tariffs they are telling this is TRAI rule. But company should fulfill there promise that made to customer.
8. Company should waive the amount that was charged without intimation.
Sir, my case may be considered properly so that I and other customers like me can get justice and company's cheating could stopped.

Your sincerely
DHANANJAY KUMAR
mob. No. [protected]

rsingh5381

from Dehra Dun, Uttarakhand

I am very frustrated about the service from Relinace On Mobile Unlimited 440 Postpaid plan. I am using this from 3 years. Problem is that from reliance they have just activated any value added services without customer information and when customer complaints regarding that they promised it will be resolved as soon as possible.
The same plan VP Voice is activated 2 times in a month without my request although caller tune song activation charged every month as 10 Rs with monthly charge of 30. Finally frusterated customer call to customer care and somebody harassing customer. Today Mr. Raju has received my call and he has just hold me for an hour because I have request to know about my compaints status. So, all the persons are not taking the responsibilty of customer service.

Rajesh Sing
[protected]