[Resolved]  Reliance Communications — Fw: Complaint for cheating at Baroda Reliance Web Store Ltd. MeghDhanush complex, Gotri Road, Vadodara.

Dear Sir,

My self and my colleague Mr. Anand Khatry had visited Reliance Webstore Ltd., 6/7, Meghdhanush Complex, Gotri Road, Vadodara on 10/10/2008 around 17.00 p.m to purchase a hand set for my boss Mr. Rajiv Trivedi who was admitted in the Navrang Hospital, Nr. Haveli, BPC road, Baroda. We are the corporate customer for Reliance. We have provided post paid connection. Mr. Rajiv Trivedi having RIM no. [protected] already provided by the bank, but due to hand set problem, he asked me to purchase a new hand set for him.

I approached to Ms. Nisha to purchase a hand set because we have already a rim no. [protected]. She showed us 3 to 4 hand set models available with her.
We have selected LG3500 for which she had told us the price of Rs.1165/-. We had paid Mr. Tapan Rs.1165/- in cash, but he had given us the 2 various receipt of Rs.1100/- ( Invoice no. [protected] ) and Rs.25/- ( Invoice no. [protected] ) only. When we asked for the rest of Rs.40/- receipt they had denied to give receipt of Rs.40/- to us and repeatedly telling us that we are not providing the receipt of Rs.40/- to any customer because we are purchasing the blank sim card from open market ( market value is rs.300 ) and selling to you here directly. After long discussion with 3 to 4 various persons in the office, Ms. Nisha had given her mobile to me and told to talk with the person who is on mobile and told that he is her boss, that person first denied to give such receipt of Rs.40/- but when I told to go in the Consumer forum he told me to come on next day for the receipt of rs.40/-. We left the Web world.

When we reached to hospital and gave the hand set and receipt of payment, my boss had verified the bill and found that in the receipt of Rs.1100/- ( hand set value is rs.900 + 99 GSK prepaid + rs.101 e- recharge added in the bill ). We have not approached for any pre-paid card or any new number even though they had charged for the same which facility was not availed by us.

Yesterday on 14/10/2008, we visited the said web world for the receipt of rs.40/- and refund of Rs.200/- ( 99 + 101) which was excess collected from us for the facility which was not availed by us. Ms. Nisha told us that we will not refund any such amount to you and what ever you can do, you may go ahead. In between Mr. Nirav whose mobile no. is [protected] came and told to wait for one day, he will short out the matter positively and will inform tomorrow.

Today, I got call from Mr. Nirav from his mobile no. [protected] for sorry that as per personnel policy of the said web world he is unable to refund such amount.

We are the educated person even though the entire team member of the said web world are mutually cheating the customer, and I have clear doubt that they are highly cheating the customers who are not literate or unknown regarding the such type of billing.

I hereby request you to take this matter very seriously, because this is the clear case of direct cheating with the customer .

Otherwise you will forced us to launch complaint of 420 against the said web world and it will surely spoil the image of Reliance ( the valuable name brand ).

Waiting for prompt and positive response...

Regards,
Asif Khan
Emp. No. A6111
RIM: [protected]
5th Floor, National Plaza,
Alkapuri, Baroda-390007.