[Resolved]  Reliance Communications — Internet Disconnection

Hi,
I am A.Shibhijith using the reliance broadnet connection with Plan WICM 750 where in my download limit is 4 GB and if I exceed my limit I would be charged 0.90 paise per MB. When I took the connection I was told that I can use the 4 Gb in a day or a week or month. But this has not been the case, my internet connection in disconnected even before I use the 4gb and when called I am told that I exceeded my credit limit and they never tell me my credit limit.

My connection was disconnected on 5th of July without my consent or without my knowledge. I called Customer Care and was initially told there was some technical difficulties and my connection would be restored. Again after repeated calling I was told that my usage is high so my connection was disconnected. I informed them that I have a download limit of 4gb and I have used only 3.3 gb of it. Then I was told that my unbilled usage was around 3200/- and I need to pay an amount of 1500 to get my connection activated. I informed them that as part of my plan I would be charged for every mb (90 paisa per mb)that I use and once the bill is generated if my usage is less than 4gb the entire usage charges will be deducted as part of free calls, but they were not willing to take my valid point. I even told them to check my previous bill to confirm. They were unrelenting. I told that you cannot disconnect my services without the bill being generated as I was pretty sure that my bill would not be 3000 as was told by the customer care executives. I had also talked with the floor supervisors and they were also not willing to help me.Once my bill was generated it was for only Rs 1032 not the 3200 as told .When I called for explanation, I got no reply.

Again on 27th September my internet was disconnected and when I called I was told to pay Rs 3500 as due amount to get my connection activated. I argued that I am entitled for 4gb free download and have not exhausted my limit, they were not willing to help me.Now when I got the bill it was only for Rs 696. So it clearly shows there is a flaw in the billing system which the reliance guys are not accepting. I thought it was high time and I needed to remove the service but as I had to take some online tests I decided to continue with the service and paid the bill on 20th October and my connection was activated the same day.

Now to the most ridiculous part..

After using the connection for 2 days my connection was deactivated on 23rd October.When I called I was told that I exceeded my credit limit and need to pay Rs 238 to get my connection activated.I was told that my credit limit was only Rs 200. It was the most ridiculous thing. I have a 4gb download limit and if I calculate it as 0.90 paise per MB, that would amount to Rs 3600. So my credit limit should be more than that. But it is not so.I have always paid my bill on time before due date with an exception in May when there was a delay in payment.

It seems that since I did not pay the amount asked by them, my credit limit was reduced which is not correct.

I emailed to the service assurance cell .I receive a standard reply that they were not able to reach me..

I request customers not to opt for reliance broadnet connection.

A Dissatisfied customer