[Resolved]  Reliance Communications — Money deducted for unwanted service

Address:

Chandigarh, Chandigarh

Hi

I have a reliance Number connection [protected]

I got a meassage from reliance(56785) that they have activated Mitti k rang service combo pack and I've been charged for Rs.30. Within seconds after receiving this message I called *333 and lodge a complaint ()number[protected] and assued that my money will be refunded back to me, but i haven't got it back yet.

Two days after I called again to check the status at 198, customer service representative told me that my complaint is resolved.
I told him that I haven’t got my money back and my complaint is not resolved. He told me he can’ t open old complaint again and he gave another complaint number[protected] and assured me that my complaint would be resolved soon.

However, I never I got my money back.


When I called 198 to check the status, I had a word with Anshul and he told me there is no complaint against my number. He agreed that by fault this service was activated and the fault is from company end.

I gave him the complaint number but he told me we don’t have the tool to check old complaints and as there is no complaint against my number. He is not able to check the status.

It was quite shocking for me ..!!!!!!!! when he said there is no complaint against my number.

It feels that company fooling us and want deduct money adn doing frauds.
It is actually a fraud.


Please do something about it.