[Resolved]  Reliance Communications — Misuse of landline phone

Address:

Chandigarh, Chandigarh

To
The President
Consumer Complaint.
Subject; Misuse of phone no.[protected].
Sir
I wish to inform you that I have the above landline connection with unlimited broadband for Rs400/- per month and for the last 3 years and paying my dues regularly without delay and my usual bill for this combine broadband and phone always ranges between Rs. 650/- to Rs. 1000/-. This time my bill for span 27/04/10 to 26/05/10 was Rs.1390/-. Being too much heavy bill, on going through the details of the bill I found the local calls are 716 amounting to Rs. 787.60p. . Then I lodged a complaint to reliance communications to supply me the details of my local usage vide complaint no.[protected] dated 02/06/10.on 05/06/10 I was informed vide their representative on my mobile through ph no.[protected] that there was a call from my phone on 27/04/10 to a no.[protected] which ran for 3682 minutes costing me Rs.633/-.Then I enquire from my family members {wife, daughter and son} about such call but all were ignorant about this call. I also tried to contact the above receiver of call but the receiver did not responded. I again requested reliance comm. to send me written details of call so that I may go to TRAI for solving the possibility/genuineness of the call. Despite my many e mails they have diverted the issue time and again saying that I need itemized call details which will be possible from next month with a monthly charge of Rs.50/- per month but did not send the details of the call on my email of my previous bill.
Further I made the payment of Rs.750- on 16/06/10, pending the dispute amount of my own. Now Sir Reliance comm. not solving my issue is not responding my emails since 19/06/10 and their local bill collection center is calling me to pay the remaining bill. In my last bill I have told them to disconnect my connection{19/06/10}{25/06/10}.but they are not responding.
Sir now I have come to you for solution.1. can there be any such a huge call of 3682 minutes to any mobile no..
2.Earler any call to mobile phone were used to be the item of STD calls details but if this call would have been ,then must appear in STD calls details. It seems to be that this call is either cloned one or from the distribution box/exchange. And not from my connection.
Sir keeping in view the above please help me. from being harassed.
Yours faithfully
Anurag Kumar Mehta
3380/1 sector 45d , Chandigarh.
Ph- [protected]