Reliance Communications — Charging balance for free calls | |||
I have a reliance prepaid card with number [protected]. I have activated 799 plan ,which says that I can call on any reliance number in india for free for 1 month(No call charges for reliance number after this plan.I activated this plan on 7th aug. But from 29th august, they are charging for calling on reliance number. I have called on customer care 6 or 7 times, but problem is not resolved yet. when i called to Customer care first they registered my complaint and gave me following Complaint number:- [protected] and said that my problem would be resolved in next two hour. After two hour i checked but problem was not resolved. again i called to customer care and gave my complaint number,I was wonder to listen that there is no complaint against this number. again i registered the complaint for the same, this time they said that this problem will be resolved in next 2 days.daily i have to call on a reliance number,on 29th night i called to that number from my friend's number which cost 120 rupees for me. my concern is that after paying 799(which is not an less amount) why should i pay for my calls.i asked them to extend the validity for two days for this plan as they are taking two days time for the same, but they said a clear NO and cut the phone... even after talking to senior officer they refuse to extend this validity... All problem is because of their system, then why should i pay for these two days...and what is the guarantee that this problem will be resolved in these two days. if problem is not resolved then again i have to pay for my call... and till solving this problem validity of the plan will be finished... all i want is to resolve the problem ASAP and to extend the validity accordingly and to refund my money.. following are the complaint numbers: [protected] (Fake complaint number,not registered acually in their system) [protected]Actually registered complaint number) [protected] (again Fake complaint number,not registered acually in their system) Was this information helpful? | |||
 5 Comments | |||
Comments
even i had a problem, in the recent future.
the hello tunes was automatically activated for me (without consent or confirmation, which i hardly noticed).
and the amount for it was deducted.
When i called up customer care...they were behaving in an insulting way and told me that there is no way that they r retuning the money.
I stopped using the sim from then.
the hello tunes was automatically activated for me (without consent or confirmation, which i hardly noticed).
and the amount for it was deducted.
When i called up customer care...they were behaving in an insulting way and told me that there is no way that they r retuning the money.
I stopped using the sim from then.
Reliance — Fake charging because of their system problem
I have a Reliance CDMA number and I have activated 599 plan. This plan allows me 30 minutes free to any network daily. I made a call at 12:05 am and these people charge me for that call , reducing my balance ( because of which I cannot make any call ; because as per this scheme I need to maintain a balance of rs1)When I made a customer complaint then at 12:38 am , they say that now you are entitled for that 30 minutes and because of some system issue your system was not recharged with 30 minute scheme and when I asked for the refund ; firstly they refused and put me on non -ending hold.
I called bakc and this person gave me a conplaint number and when I requested to transfer my fone 2 senior person who can refund back , he said all have gone for dinner and again put me on un-ending hold.
I called back again , explained him the issue, he refused taht it could not be refunded back immediately and when I asked him to transfer to a senior person , he has put me on non-ending hold...
I am facing this issue within a time-lag of 15 days..
Wish someone can help me with their fake charges policy and un-effective and uncooperative customer care exceutives
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
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Reliance Prepaid — cutting of charges after activation of free calling plan
i had got a new reliance prepaid mobile connection in end of march 2010. then i recharges it with Rs.199 wherein local reliance to reliance calls would be done for free.for few days (4-5days) there was free calling after which all of a sudden reliance to reliance call charges were getting deducted. i complained a lot of times to reliance customer care but of no use. they say that their system does not show any details of recharge.