Reliance Communications — Charging even when no service is provided

Address:

Mumbai Suburban, Maharashtra

Reliance Communications provide their own landline phone. My phone number is 32947487. On 4th June 2012, I lodged a complaint with them that the phone is not working. The complaint number given by the company was[protected]. Response to my repeated reminders was that they did not have the necessary parts for the repairs. So, there was no service from the Company till the phone was repaired at long last on 10th July, 2012. And for the billing cycle from 11th June, 2012 to 10th July 2012, the Co. provided their service for only One day, when I made only 3 calls. For those 3 calls the Co. charged me Rs. 562/-. They charged me for the entire billing period, although they provided no service for 29 days of the 30 day period. My repeated complaints to them and even appeal to their Appellate Authority have not given me the redressal from the Co's unjust billing.