Reliance Communications — complaint for reliance

Address:

Pune, Maharashtra

Hi my name is prem chandra and I am using relaince prepaid number .And this is very old connction .I am using this number from last more than 2.5yrs.On my number I had activated a Rs19sms pack 2yrs before. Every monthit gets auto renewed but suddenly it got stopped from jan and when i called the customer care .they give me a nonsense reply that why havent i cald the customer care in january to make complaint .now it will not renewed . Its a autorenewel pack and now the customer agents are talking very rudely and their TLs also talk in the sameway always disconnects the call when i prove myself right .But then also they are not ready to listen.Every time when i make complaint the agent take the complain and give a tat of48 hrs but when i call them for the reply they transfer the call to their TL and many of their Tl have assured me that my sms pack will get activated within 24hrs but not yet activated . RELIANCE CUSTOMER SERVICE IS THE POOREST CUSTOMER SERVICE . EACH AND EVERY AGENT AND TL NEEDS TRAINING HOW TO TALK TO CUSTOMER .