Reliance Communications — complaint regarding bill

Address:

Indore, Madhya Pradesh

Hi,

Please read it carefully.
I am a customer of reliance 3G postpaid. My number is [protected].
You can contact me at [protected].
From the time I am using it, the internet speed is not acceptable. As I
was out of station, could not pay the bill so I cleared the outstanding
balance and decided to discontinue the service. I have been to the
Reliance Store in Palsikar(Indore). As it was delay in payment internet
was disconnected and was working when I cleared the balance. The advisor
asked me to pay 500/- so that I can apply for the disconnection. I was
ready to pay for the notice period but I will not make the payment for the
days it was disconnected, will not pay the rental for the service I have
never used. The advisor started shouting and was not even ready for the
conversation in order to resolve the issue.
Also, you can check if I have used the internet even half of my usage
balance as it was not working properly. This is not the problem, the
problem is once you have disconnected the service, why are you billing me
even my connection is disconnected. I need this complaint to be escalated
and to be resolved as early as possible. I feel that Reliance is playing
with the customers who are not aware of their rights.
I request for the resolution as soon as possible. I will only pay for the
notice period and will not pay for the days the service was disconnected.
I have been paying my bills at the right time and being a loyal customer.
Will have to find other ways if you do not take any action. Please do the
needful.

Regards,
Ashwini Sharma
[protected]