[Resolved] Reliance Communications — Continuous deduction of balance | |||
I recharged my Reliance number ([protected]) with MBBP101 (6GB 2G data for 28 days @ Rs.101) 8-10 days back (don't remember exact date). Unfortunately, on 20.02.2012, Internet suddenly stopped working. After several attempts, when I checked the available balance, h found it to be Re.0.04 only. Now, being 2G, the average speed is barely 15kbps maximum. Even if I keep my keep using Internet 24 hours a day, I won't consume more than 2 GB in 8-10 days. As per my usage pattern, I have NOT CONSUMED more than 100-150 MB out of the available 6GB quota. I dropped a mail to Reliance ([protected]@relianceada.com) regarding the same but I had no reply from them. Being helpless, I had to rechage the number again with MBBP14 (250 MB 2G data for 3 days @ Rs.14) on same day. Again after about 2 hours o[censored]sage, Internet stopped working. Again I found the balance to be Re.0.04. I again dropped a mail to Reliance and again no reply. I again recharged the number on same day, this time with Rs.255 (1GB 3G data for 30 days). First thing, I DID NOT get 3G speeds, despite my SIM is 3G activated. The dialer software confirms this. The speed was again lowly max 15 kbps. Secondly, Internet stopped working again. I checked the balance again found it to be zero. Last month also, Reliance had activated some VAS on my number without my knowledge and deducted Rs.30 from my balance. I dropped a mail to Reliance that time. I got a mail from Reliance saying "Sorry for inconvenience. Your balance will be refunded". I never got that balance back. Some noteworty points - I use the SIM for Internet only and never for calling, Secondly, I use the SIM in a 3G data-card and not on phone. And there are no VAS activated on number as my knowledge. If Reliance has again activated some VAS without my knowledge, I am aware of it. During the past 1 month, I have not made even a single call from my Reliance number. You can have call records from Reliance for confirmation. I have proof of all the payments with me, in case you need them. Kindly look in to the matter and penalize Reliance as applicabe under Law in addition to arranging crediting balance back into my account. Regards Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Reliance — continuous deduction of balance
sir i m a reliance customer my number is [protected].sir the day i opted reliance from that day, everyday balance is being deducted from my account, every time i make complaints to reliance customer care but i get no benefit from there even i talk to sr.department many times, but i don't get any specific solution of my complaints i m very much frustrated with this kind of a behaviour from reliance customer care.sir at the time of my purchase to rim mobile many of my friends advised me not to purchase rim handset because they were aware of the behaviour of reliance customer care as they deduct a lot of money from customers balance and when you will complain they will not do anything regarding your complain they are very irresponsible,but denying suggestions from everybody i opted for rim and after opting i get the result within two days itself when balance deduction started from my account and its going on everyday.sir if this wiil continue then at last i have to quit reliance and i will never again opt for it neither i will give anyone suggestion to opt reliance.
sir everyday i m talking to reliance customer care 2-3 times but i m not getting any result then at last i have came to u for a specific solution.
sir i m complaining for a same pack everyday that is mantra pack every time, relaince customer care says that its being deactivated from your account but the next day again its get active and my balance being deducted.
sir i giving some of my complains nos. for this pack which got from relaince customer care after complaining
complain no.[protected] dated 6-11-11
complain no.[protected] dated 6-11-11
complain no.[protected] dated 7-11-11
complain no.[protected] dated 8-11-11
complain no.[protected] dated 12-11-11
and some of the some the complain nos. i couldn't write as its being by mistake deleted from my inbox,sir i will be very kind to you i[censored] will please check on this matter and refund my balance which has being deducted from my account.