[Resolved]  Reliance Communications — deduction in prepaid balance

Address:

Uttarakhand

now a days account balance deduction has become an important part of life for mobile service providers, this is one of the cases related to ANIL AMBANI company reliance communication. I own a prepaid reliance mobile number [protected], on 18/06/2012 I had a balance of around rs 175/- in my prepaid account, the same day the whole account balance was reduced to only 18 paise by reliance mobile, on 19/06/12 I checked my account balance and found it was only 18 paise left in my account. I was surprised to know this. I called to customer care, customer care officer said " 18 june ko apke number par 6-7 value addaed services start ki gayi hain" . I told him that I have not started any service on my mobile on 18th june. Then he asked what do u want now, I told him to return full amount refund, then he started returning the amount in my account balance, when he refunded 90 rupees he told me he can refund only this much amount. I argued with him to return full amount , he said" dimag kharab mat karo nahi to call disconnect kar dunga". Many times he said this to me. This was very shameful on the part of reliance mobile that they zeroed my account balance and when I requested to refund the amount their officer was misbehaving with me. I continued argument with him to return full amount then he returned rs 150/- in my account balance. By this complaint I want to show the kind of service reliance mobile is providing to its customers. In a previous case reliance mobile deducted rs 50 from my prepaid account balance in a different number and gave no information about the deduction . Many mobile service provider are doing the same practice now a days , and when we call the customer care they always lie that "you have started the service by receiving a call from customer care, our record is showing this", can this forum do something to stop this cheating by mobile service providers?