Reliance Communications — Deduction of money from balance & unhelpful attitude of customer care executive

Address:

Delhi

Hi,
I am a customer of Reliance since quite some time and my mobile number is [protected]. I had activated Rs. 51 GPRS pack in my mobile which is supposed to get autorenewed every 15 days. I even got a message from reliance asking me to ensure sufficient balance in my account for the same and therefore I promptly got myself a recharge of Rs.100. My account had about Rs.87 on the night of 12/04/2012 when my mobile pack was to be renewed. I used internet services intermittently throughout the night and in the morning realised that my balance had reached zero. I then called up the 198 customer care which as per their practised and rehearsed reply told me that there was some problem with their system and that there was nothing they could do to help me. Here I must add that every time in the past 6 months or so that I have called the customer care, I have been told the exact same thing.
I would really like my money back in my account but I am sure that the damn server/system of Reliance must be "down" and they won't be able to help me. Lets just say that Reliance has lost a fan and a customer.