[Resolved]  Reliance Communications — Wrong No Activated

Address:

Delhi

Dear Team,

I now really fell that all those things which people say about Reliance Communication are correct that they DON'T CARE ABOUT THE CONSUMER.

As I had given a call to reliance nodal office today at 1pm and had Spoken to Ms. Jyoti about my matter for which she had taken Mr. Gaurav on conference call and noted the matter where in Mr. Gaurav had again confirmed about the same no's (1) [protected] (2) [protected] (3) [protected] and the best part in the conversation was it was found the the no[protected] was already issued to some one on 18th Oct'11 itself as per Jyoti and as per Gaurav it was availabe on 23rd Oct then Gaurav saidI can give other option as in last 999 & 000 as I have already conveyed to him that I have given all the 3 no's in website,ad's visting cards and most important to our clients in-case you our giving a choice, since its your mistake you have to compensate me with FREE RENTAL FOR NEXT SIX MONTHS and it was confirmed by Gaurav that he will get back to me with confirmation about activation of the same no's and choice for 3rd no by maximum 1hr i.e by 2pm, As I had not received the call by 5:36pm I called Mr. Gaurav's no from my no he didn't picked up my phone after one bell disconnect and then when I called from another no some girl picked up the phone ,when I said I want to speak to Mr.Gaurav she said hold for a minute,as the call was not muted, So I over heard the girl saying "Wo aap sa hi baat karna chate hai and the voice from other side came tu hi salta da bol da ma meeting ma hu" after hearing this I said to the girl I don't care, I need to speak to Gaurav in next 10min or else it will be bad then also till now its next day and I have not received a single call.

After this I had again called Jyoti and she said ok sir kindly take down the compliant no, I asked what is the problem she said don't worry sir it will be resolved in next 5 days.

I really cant understand what is this happening why everyone is playing pass n buck is their anyone in Reliance who could resolve my problem or should I approach the Consumer Court and TRAI.

Regards
Rajiv Kohli
From: RAJIV KOHLI <[protected]@yahoo.co.in>
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: "rcomnodalofficer.[protected]@relianceada.com" <rcomnodalofficer.[protected]@relianceada.com>; "rcomappellateauthority.[protected]@relianceada.com" <rcomappellateauthority.[protected]@relianceada.com>
Sent: Monday, 31 October 2011 12:36 PM
Subject: Wrong Mobile No Activated

Dear Team,

I have taken 3 new connections of Reliance GSM on 23rd Oct in series
1. [protected]
2. [protected]
3. [protected]

I had received the call from no [protected] named Mr. Gaurav who confirmed me all the 3 above mentioned no's plus another 2 no's [protected] & [protected] to give us a corporate deal for which we said we will confirm in a day or two then he said ok no problem I will send an executive to collect the documents on 24th Oct'11 one executive from reliance had came to us in our off at 101 Living Style Mall, Jasola and given us all the three SIM cards and collected all our documents and taken a cash of Rs250 each for all three no's and wrote our said given no's after that we had received call for verification of the same no's and then also we were confirmed the same no's.

Today as we have inserted the Sim the no which his coming is all together different.
1. [protected]- No Activated [protected]
2. [protected]- No Activated [protected]
3. [protected]- No Activated

As we have called the Reliance customer care thay said the no's which we were given are still not activate as they have not received the documents after which we had called Mr. Gaurav at [protected] for knowing what is the problem he handed over the phone to some girl and she said that we have given you the best no and the no which you are talking about I don't know about it,as we said kindly connect us to Gaurav the girl said he is busy in meeting he can't come on call and you can do whatever you want to do.

Kindly activate our given no's ASAP or else it will force us to go to Consumer Court.

Regards
Rajiv Kohli