[Resolved]  Reliance Communications — Waiver

Address:

Delhi

My usename with reliance is -[protected]

This is to bring to your notice the frustration I had gone through in the last few days beacuse of reliance customer service.
My First Issue-To start with I had called in 2 weeks back to enquire about the speed I was getting to which customer service rep informed me about the congestion in East delhi and that it would not be fixed till atleast 30th Nov'11.
The rep offered me a waiver of 200 for oct and Nov'11 and also changed my plan to the 500 per.Month.
I got the bill yesterday on my mail which did not have any waiver.

Second Issue-I had called in again 5 days back as I was not able to connect at all this time.

The customer service rep said that I have not made the payment to which I highlighted that the payment was made on 12th oct'11 at reliance store in Vikas Marg.
She could not help and I spoke to her senior named Akash who confirmed that he will personally look after my issue and it would be resolved in 24 hrs as he was looking into my issue .
24 hrs passed no one called and my issue was still unresolved. I had to call again the rep could not help as usual and then I spoke to Nodal officers.
Nodal officer also could not help and I then spoke to Shabbina Pathan who asuured to call back and get my issue resolved the same day.
She gave me a call 3 times the same day and said she is temporarily activating my account. However, she did not do the same.
I called back again the 3rd day and spoke to one of the rep , the rep informed that Shabbina Pathan is busy and would give a call back.
Shabbina Pathan did not call bck . I called back again and spoke to Shabbina Pathan. The account has been activated temporarily finally yesterday evening after going through
so much pain and following up with the pathetic cutsomer service.

After writing a mail to reliance yesterday I got a conformation that the second issue is fixed however they cannot do anything related to waiver



I want my waiver of 200 rs which was given for oct and Nov'11 and also those 5 days for whcih my account was deactivated without any reason or take back your data card and refund my 100% data card cost.