[Resolved]  Reliance Communications — Postpaid Mobile Connection

Address:

Delhi

Dear Sir

Below is the communication which i had done with reliance for activation of mobile connection. The same is self explanatory.

Which should I do now?
Regards
Sunil Gupta
________________________________________________________________________________...⇄
As per your below email, your time limit of 3 days is once again over. Its been more then 25 days I am following up with you peoples and the mobile number is still not activated. You people have no sense of responsibility for their customers. I am very much fed up with you.

Please note this is my last warning email. In case the service is not resumed today, I am going to consumer cell claiming all the indirect losses due to deactivation of my mobile number.

I have all the proof to file a case against reliance and win the case in my favour.

Thanks and Regards
Sunil Gupta

Reach me at : +[protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: sunil gupta <[protected]@yahoo.co.in>
Sent: Wednesday, 1 February 2012 6:13 AM
Subject: RE:'Reliance=[protected]'Reference to your e-mail.

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service barred issue.

We regret for the inconvenience caused in this regard.

Kindly be assured that your concern is our priority and we have already registered your complaint vide Service Request ID:[protected] and the same will be resolved within 3 days from the date of registration.

Your co-operation and patience in this regard will be highly appreciated.

Regards,

Karunanidhi
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com


-----Original Message-----
From: sunil gupta ([protected]@yahoo.co.in)
Date: Tuesday, January 31, 2012 11:18 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Reference to your e-mail.

Dear Satish Kumar M,

As per your below mail, I had submitted my document proofs once again to your Reliance world branch, Paschim Vihar on 29th Jan 2012.. The concerned Manager name there is Mr. Harjeet. Their office land line number is[protected]which you people night even know). No one is concerned to even pick up the call. Even they are using abusive languages to me. But the connection is still not activated. This is quite ridiculous that to start a connection its taking so much time.

You peoples only says "regret for the inconvenience caused to client" but unfortunately the inconvenience is happening again and again. My connection is still not being activated.

This number has caused me indirect money and financial losses since I had given my this number to my business clients and in case the number is not getting started I will be lodging the complain in Consumer cell with recovery of my financial losses.

Please note this as my final warning and email.

Thanks and Regards
Sunil Gupta

Reach me at : +[protected]
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
To: sunil gupta <[protected]@yahoo.co.in>
Sent: Sunday, 22 January 2012 4:32 PM
Subject: RE:'Reliance=[protected]'Reference to your e-mail.

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding service issue.

We regret for the inconvenience caused in this regard.

Please note that, as per our records your outgoing service has been barred for address verification failure. Hence, We request you to visit the point of purchase along with the following documents for the service reconnection.

1.Proof of Address:
2.Proof of Identity:
3.1 Colour photograph:

It is our pleasure to assist you.

Regards,

Sathish Kumar.M
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.





-----Original Message-----
From: sunil gupta ([protected]@yahoo.co.in)
Date: Saturday, January 21, 2012 05:56 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Complain - Connection discontinued [protected]

Hi,

My name is Sunil kumar gupta. I had taken one new mobile postpaid connection ([protected]) from your Reliance world Paschim Vihar Delhi.
I had a very bad experience with your company relating to this new connection.
I had submitted application form along with all the necessary documents to your office. First I was unable to digest that it has taken a week to issue me a mobile number by your company. Your reliance world people behaviour was not at all satisfactory. A week after I had submitted the application form, some one has called me on my alternate number and has told me the number. Any how the connection was started after a week. The same had worked for merely 4-5 days. After that it was discontinued. I was surprised and shocked to see that a company of your stature can be so irresponsible for their customers. I was not told any reason for disconnection.
I had approached personally to your reliance world paschim vihar peoples where executive are too irresponsible. They were unable to tell me any reason for disconnection and simply said that it has been done from Head office..

I am now in dilemma whom to approach.
I have tried to explain the things I had gone through in this email.
Please note that I had paid bill amount of Rs 254 in advance too. Please get my problem resolved immediately without any delay now or else I would have no choice to get the the case to legal and higher authorities. Trust its merely not a case of mobile connection but has now become a case of customer harassment and negligence.
Hoping for a early favourable reply.

Thanks and Regards
Sunil Gupta
Reach me at : +[protected]