[Resolved]  Reliance Communications — Billing Cycle and Bill Related

Address:

Delhi

Dear Sir,

This is related to Reliance Mobile Broadband number [protected]. Company had changed the billing cycle for customer without taking any consent from customer and they have not done impact analysis before changing the billing cycle of millions of the customer. Due to this, millions of the customer gets impacted, but only very few like me are raising the concern to TRAI.

As I have already requested Reliance that as all the services are barred and I am not using any services of Reliance please suspend the account immediately to avoid next month’s rental and we can settle the current amount after discussion with higher authority or nodal officer. Response from Reliance was very surprising. As per Reliance, it can’t be possible. There are only two choices:-
1) Either pays overdue amount and request for suspension.
2) Or don’t pay bill for next 3 month, it will automatically get suspended.

Reliance has not taken my consent before changing my billing cycle and they had charged for 2 billing cycle but they didn't enhance my credit limit. As per process, credit limit should be enhanced if you are generating bill for more than one month. As a consequence, services of broadband are barred since December 2011 even paying all the bills and outstanding bill on time.

This is very frustrating as consumer. Please help me to resolve the issue.

Please take necessary action against Reliance to avoid these kind of process gaps/issues in future.

Thanks & Regards,
Lalit Malhotra