[Resolved]  Reliance Communications — Non-Refund of Security Deposit for International Roaming

Reliance Mobile — REFUND of DEPOSIT

Dear Sir/ Madam,

My name is Mr. Gajanan V. Jog; I'm using RIM since 2004. While purchasing Reliance CDMA, I had deposited Rs. 2, 000 to R Web World, Kalbhadevi (opp. Metro Cenema) and when asked for receipt, I was told that it is records and receipt is not given for this by Executive attended me.

Now, when I approached the same R Web World on 4th January 2010 to get my Deposit back since I do not want ISD service, shockingly the Executives saying they do not find any records for the same for 2004 and asking for Receipt, and explain the same thing about the Receipt, then they asked for any proof of payment.

Luckily, since I didn’t get the receipt from R Web World, I preserved the payment slip of my credit card through which I made payment.

When I produced the same on 7th January’2010 since 5th and 6th I was turned up at RWW, Ms. Anudnya Kondhakar was not in place and then I approached to Mr. Bhushan he told me to come on next day. On 7th January’2010, Ms. Anudnya Kondhakar told me to contact next day.

And now when I contacted her on 11th January 2010, she sounded like there is no value of my Rs. 2, 000 and not in hurry to find way out to return my Deposited Money. Over that she started saying, “the proof is not enough, and need credit card statement of the same.”

How can I keep the credit card statement of 2004??? And further I have stopped using that card.

I was using Reliance Mobile with ISD facility, she could have found that in the system then why she is adamant on addressing the issue???

So, I wrote to RIM Consumer care and Chairman's office with attaching the CREDIT CARD PAYMENT SLIP for reference.

Their feed back is as follows:
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Dear Mr. Jog,

This is with reference to your email regarding the refund of your Reliance Mobile number [protected].
As per our telephonic conversation, we wish to confirm that for the above mentioned number there was no security deposit of Rs.2000/- received as per our records.
Therefore, there is no refund applicable towards the account of the above mentioned number.
We regret the inconvenience caused to you in this regards.
Thank you for being associated with us.
Warm Regards,
Tanuja Chavan
Corporate Center
Reliance Communications Ltd.

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While I have deposited the Credit card swap slip they are not having records is RIm fault, not given me Receipt in 2004 inspite of asking for, is not my fault ether, but now my Rs. 2, 000 is looted by Reliance Communications Ltd.

Is anybody have solution to get my money back?

Please reply and stop using any RELIANCE PRODUCT.

Thanking you,

Gajanan V. Jog