[Resolved]  Reliance Communications — Evolved VAS services activation without consent

Address:

Delhi

My Reliance GSM number is [protected]. I always use this number for 3G Internet use only, in a 3G modem. My modem was not in use for last 5 days. When I switched it on yesterday I received a SMS that some Evolve VAS services has been activated on my number. I didnt request for any. By balanace also has been reduced from 27.12 to 16.12.

I don't know how this service is activated automatically when i am 100% sure that i didn't activated this service but they are charging for this service.

I called customer care, got somebody on line after holding for 5 minutes, just to hear that our system is down. I sent SMS MYVAS to 55333 but that didnt work.

I request you please help me to get my precious money back and take relevant action against them for cheating with me.

I'm looking forward to your valuable consideration and quick resolve of my problem.

Thanks and Regards
Monali Gupta
M.N +91