[Resolved]  Reliance Communications — for false information and not renewing scheme

Address:

Gujarat

MY MSG SECHME IS BEEN NOT BEEN ACIVATED FROM 14 DAYS AND THE SECHME WHICH I ALREADY DEACTIVATED IS BEEN ACTIVATED
MY NUMBER IS [protected]
LAST MONTH OF APRIL MY MSG PACK WAS OVER SO I RECHARGED OF RS 39(DAILY 200SMS) FROM UR WEBWORLD ON DATE 9/04/2012 ND ANOTHER RECHARGE OF RS 50 FOR TALKTIME
ON THE VERY NEXT DAY MORNING AT 4:15 AM MY 39RS WAS AGAIN DEDUCTATED FROM MY ACCOUNT AS SMS PACK RENEW
SO I CONTACTED UR CUSTOMER CARE 198 THEN I TOLD ABOUT MY PROBLEM SUPERVISOR NAMED RANA TOLD ME THAT SECHME IS BEEN CHANGED SO UR U HAVE BEEN ACTIVATED 2 SERVICES AND TOLD I[censored] WANT THE ROUTINE SCEHME OF RS39 (DAILY 200SMS) THN JUST MSG "DACT SMS39" AS PER UR SUPERVISOR TOLD ME I DID ND EVEN I GOT THE MSG KA UR SECHME IS BEEN DEACTIVATED AT SAME TIME AND SUPERVISOR ALSO ADDED U WILL GET YOUR OLD SECHME ONLY OF DAILY 200 I CONFRIMED THERE WILL BE NO ISSUE FROM NEXT MONTH SHE TOLD YES DNT WORRY IT WOULD DIRECTLY DEDUCTED FROM UR ACCOUNT NEXT MONTH SO I WAS HAAPY WITH THIS

*NEXT MONTH MEANS THIS MONTH MAY WHEN MY SCEHME WAS OVER ON 9TH MAY MY AUTO RENEW WAS NOT BEEN DONE BY THE COMPANY ND WHEN I CONTACTED TO 198 THEY TOLD WAIT FOR 24HOURS THEN WAIT FOR 48HOURS UR COMPLAIN IS IN PROCESS AND U WILL GET UR OLD SCEHME OF DAILY 200
AFTER THAT I CALLED FOR MY COMPLAIN STATUS THEY TOLD U WILL NOT GOT UR SMS PACK BACK
THEN AFTER I CONTACTED TO GENREAL MANAGER OF GUJARAT EVEN THEY TOLD U WAIT FOR 6 HOURS U WILL GET UR SMS PACK BACK IT MEANS ALL OF THE SUPERVISOR CUSTOMER CARE EXECUTIVE TEAMLEADER ND EVEN GENREAL MANAGER OF GUJARAT ALL OF THEM GIVEING ME WRONG INFORMATION EACH TIME AND MAKEING ME CONFUSE

AND MY COMPLAIN NUMBER IS[protected]
SECOND COMPLAIN NUMBER IS[protected]

SO I NEED TO REGISTER COMPLAIN AGAINST COMPANY FOR CUTTING MY BALANCE ND TO ALL THE PERSON WHOM I TALKED
NAMES ARE HERE
SUPERVISOR RANA
SUPERVISOR SANDIPSINGH
SUPERVISOR VIJAY
SUPERVISOR HUSNA
TEAM LEADER BHAVIN JADAV
TEAM LEADER JITENDRA RANA
TEAM LEADER SUNANA JOSHI
GENREAL MANAGER OF GUJARAT FROM THERE TEAM LADY NAMED KAUR AS HER SURNAME
FEEDBACK TEAM NILESH PARMAR