Reliance Communications — Fraudulent Billing of Reliance

Address:

Chennai, Tamil Nadu

Hi ,

I am Karthik Babu and been using the reliance postpaid mobile service[protected] for past 10 months without any issues.
I was really satisfied with the service provided till now,but i am being forced to rethink on my stand towards their service.

For the bill period[protected] to[protected], i have been charged Rs148 for the 111 sms sent.
I was surprised coz i haven't sent a single sms from the mobile infact for the whole of the reliance mobile uasge i havent used the sma service at all.

So i contacted the customer care and raised a complaint (complaint no :[protected] for which they have sent me the
call details request (cdr) copy to cross check whether the sms are sent by me.

To my shock all the SMS are seems to be sent from Coimbatore whereas i am based in Chennai and haven't gone out of the city for the whole
of my reliance mobile usage time frame.Then comes the big surprise of all as all the 3 sms is sent at the same time all from coimbatore to chennai/ahmedabad/bangalore.
All this 3 sms is sent at 7:06 am and 19:06 pm regularly for most of the days in that bill period.

Snippet of the sms details:
[protected] [protected] 10/21/2012 19:06 0 1.5 NLD COIMBATORE BANGALORE SMS
[protected] [protected] 10/21/2012 19:06 0 1.5 NLD COIMBATORE AHEMDABAD SMS
[protected] [protected] 10/21/2012 19:06 0 1 LOCAL COIMBATORE CHENNAI SMS
[protected] [protected] 10/21/2012 20:36 701 0 NLD CHENNAI BANGALORE Voice
[protected] [protected] 10/22/2012 7:06 0 1.5 NLD COIMBATORE BANGALORE SMS
[protected] [protected] 10/22/2012 7:06 0 1.5 NLD COIMBATORE AHEMDABAD SMS
[protected] [protected] 10/22/2012 7:06 0 1 LOCAL COIMBATORE CHENNAI SMS
[protected] [protected] 10/22/2012 19:06 0 1.5 NLD COIMBATORE BANGALORE SMS
[protected] [protected] 10/22/2012 19:07 0 1.5 NLD COIMBATORE AHEMDABAD SMS
[protected] [protected] 10/22/2012 19:07 0 1 LOCAL COIMBATORE CHENNAI SMS
[protected] [protected] 10/22/2012 19:35 951 0 NLD CHENNAI BANGALORE Voice
[protected] [protected] 10/23/2012 7:07 0 1.5 NLD COIMBATORE BANGALORE SMS
[protected] [protected] 10/23/2012 7:07 0 1.5 NLD COIMBATORE AHEMDABAD SMS
[protected] [protected] 10/23/2012 7:07 0 1 LOCAL COIMBATORE CHENNAI SMS

Here you can see the miscrepancies the voice call in between the SMS are made by me in chennai and the SMSes are sent from coimbatore.
They cant even answer this simple logic 19:07 i am sending an sms from coimbatore and 19:35 i am making a call from chennai and again next day morning exactly at 7:07 i am sending sms es from coimbatore.How come this be possible at the first place and also exactly every 12 hours an sms being sent to exact 3 numbers.This is highly ridiculous.

This is tricky cheating by reliance.

I went to local reliance shop in tambaram to clarify the issue but they were not helpful and i have been forced to call the reliance appellate authority call number but they were really worse than others and was put on hold for a hell a lot of time and still couldn't come up with an answer.
The reference number for that call is [protected].

Its been really a tiring experience in getting an honest reply/solution from any of the so called customer care.
With the last hope to get this issue resolved i am writing this mail.
Rs 150 extra is not a big deal here but how come they take us for granted and do this fraud and even though i found this they were not agreeing that they have made a mistake and pointing the fingers at me itself.

Please guide me in getting a proper response from them.

Karthik Babu