Reliance Communications — Fraudulently selling Reliance Netconnect+ by Rajesh Communications & Appco Group

Address:

Chennai, Tamil Nadu

Till now no reply from anyone.

[protected] Forwarded message[protected]
From: Arivoli Shanmuga Sundaram <[protected]@gmail.com>
Date: Thu, Mar 8, 2012 at 10:25 AM
Subject: Fwd: Fraudulently selling Reliance HSD card
To: netconnect.[protected]@relianceada.com
Cc: customerservice <[protected]@relianceada.com>, arivoli <s.[protected]@gmail.com>, ssk chakravarthy <[protected]@gmail.com>, Krishna Kishore <bkkishore.[protected]@gmail.com>


Could you please let me know the updates on this?

Arivoli S.
+[protected]


[protected] Forwarded message[protected]
From: Arivoli Shanmuga Sundaram <[protected]@gmail.com>
Date: Thu, Feb 16, 2012 at 4:20 PM
Subject: Fraudulently selling Reliance HSD card
To: [protected]@appcogroupsupport.in, [protected]@relianceada.com, [protected]@appcogroupssupport.in
Cc: arivoli <s.[protected]@gmail.com>, bkkishore.[protected]@gmail.com, [protected]@gmail.com


Hi,

This is Arivoli.S from Velachery. My Mobile No: +[protected]
I am a customer of Reliance Netconnect+.
Already I am using the Reliance Netconnect+ HSD connection (No: [protected]) in the plan of POSTPAID Unlimited download & 3.1 Mbps speed up to 5GB after that its 144 Kbps and monthly rental is Rs.750 + tax.

One of your staff, Syed from Andhra Pradesh and his mobile number: +91 [protected] came to my apartment and told that "He is a marketing manager from Appco Group Company" and showed his Appco Group Company ID card.
He told that "this Appco Group has a tie-up with Reliance and they have introduced a scheme named Silver Plus that you will get Unlimited download with 3.1Mbps speed always for a monthly rental of Rs.950 only, but for the promotion of this scheme they are going to revert back 200 rupees every month for the first one year. So the customer has to pay only 750 rupees per month (including tax)".

We asked him "Will I get that speed (3.1Mbps) always?" He replied "You have my words, I am promising you".

Additionally he mentioned that "This connection has national roaming free and Reliance has launched 126 towers for this connection alone in Chennai"; He showed a map for strengthening his points.

We have shown our existing HSD card, then Syed said that "it is old one and new one will be in Black Color along with 2GB memory card inside it and you will get free 1 year subscription from McAfee anti virus".

He also mentioned that "This scheme is not at yet published in Reliance website and also its unknown to Reliance Customer Care professionals and the customer will get this scheme only through Appco Group Company and its one day offer".

We have asked how did you get to know that we are a customer of reliance then he told that "we got it from Reliance Customer Care Persons and this offer is only applicable through Appco Group Company".

He then added that "we offering the HSD (He mentioned it as Hybrid System Device) card only for the existing customers of Reliance (Mobile/BIGTV/Internet)".

He additionally told that "You have to pay only Rs.1400 for availing this offer and payment should be made only through cheque in favor of "Rajesh Communications", this office is residing at Nungambakkam, Chennai".

He said, "The cheque will be cleared with in 24 hours and after that you will get a confirmation call from Appco Group, they will ask you the mode of payment; for that if you say it is cash then my company will fire me and I need pay them Rs.50,000 otherwise they will put me in jail".

After all of this drama we gave him the cheque and the needed proofs.

I have referred few of my office colleagues also. They have also given the cheque to this fellow immediately; later on that after noon we have searched about this scheme in internet but we did not find it; then we have called the Reliance Customer Care and inquired about this scheme, they have said that this offer is not at all available. Immediately my colleagues canceled their cheques.

Immediately I have tried to Reach Syed but he never picked my call.

Few days later (3days) I have received a call from Rajesh Communications that are going to delivery the HSD device through courier only. I said that "we will not be available this time" then they have asked me to come to our office at Kodambakkam to receive it. Then only I have got to know that Rajesh Communications is in Kodambakkam only, not in Nungambakkam. So I gave them my neighbor's address to deliver the device. The very next day I have received the same HSD card which ever I am using on. Also noted from the courier cover that Rajesh Communications is residing at Kodambakkam only.

We have tried more than 15 times to reach this fellow, but he is not at all picking my call, immediately cutting it.

Few of my neighbors also bought this HSD card and keep on complaining that not received the right device and very slow net connectivity.

I have told you that how much me and my friends (neighbors, colleagues) have been cheated by your staff Syed.

We suspect that there may be somebody from Rajesh Communications/Appco Group also involved in this fraudulent offer.

One more fraud information given by Syed: "There is no '3G' in the reliance dictionary" (This statement only made my colleagues to suspect him).

So, please do the needful for victims like us and stop such a type of fraudulent activities.

I want my money back by canceling this connection or transfer the money to my existing Netconnect+ connection ([protected]) as soon as possible.
We would like to make a complaint in Consumer court as well as in Police station if you fail to do either of the above.


Thanks and Regards,
Arivoli S.
[protected]