[Resolved]  Reliance Communications — Not Providing Service after Committing

Dont you in hell understand what i am writing. i have forwarded whole list of message and i get the same reply from you. This whole listing i am forwarding again in consumer forum site of which the link is below. and i am going to write until i am not been called by a single person who has authority to read my mail, authority to call me, authority to resolve me issue and authority to call me back and confirm on issue resolved. But i will talk to just single person each and every time. i dont have time to explain issue every time i get the call.

----- Forwarded Message -----
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Monday, 23 May 2011 11:20 PM
Subject: RE:'Reliance=[protected]'Reference to your e-mail

Dear Customer,



Thank you for contacting Reliance Customer Care.


We regret the inconvenience caused.


This is with reference to your e-mail regarding "Inability To Use Internet Service". Please note that your complaint has been registered under Service Request ID[protected] and the same would be resolved in the next 24 hours.


Kindly be assured that we would do our best to resolve your concern.

Further to your concern regarding "Billing Issue", we request you to revert once the above issue gets resolved and bill for the disputed period gets generated.



Yours sincerely,



Sushant Sutar

Broadband Customer Care

Reliance Communications.


For additional product and service related information, you may contact us through any of the following means:


· Phone:[protected] from any phone (Toll free) or,

·[protected] from any phone.

· Email: [protected]@relianceada.com
· Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
Date: Tuesday, May 24, 2011 10:02 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: Reference to your e-mail

Even after writing you many times you still are taking conformation from your concerned team what the hell about your concerned customer? Is customer no worth to you? so if you are talking conformation from your team take every month bill payment from them only dont even call me for the payment, because will providing service call you dont bother, but its time of payment i will get no. of calls...

Even while writing in email i get reply from different person each and every time is there no one in person as a single authority to attend single customer until his issues are resolved...

You have misuse the decentralisation system in making customer unsatisfied...

so the person who has the authority of managing the system should contact me regarding this issue which has not yet been resolved...

----- Forwarded Message -----
From: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Saturday, 21 May 2011 4:34 AM
Subject: RE:'Reliance=[protected]' Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused.

With reference to your complaint regarding "Connectivity Issue", registered under Service Request ID[protected]. Please note that as per confirmation received from our concerned team your issue has been resolved.

Further, if any issue persists then kindly revert.
Yours sincerely,

Fiza Jamal
Broadband Customer Care
Reliance Communications.

You may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----

Date: Saturday, May 21, 2011 11:29 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Fw: Reference to your e-mail

Still today is the 6th day after my first complaint and i m still waiting for a reply or a visit from your side. What kind of service you are providing to the customer.

Also can you explain me why the initial two complaint i had given has been closed from server end while the complaint was given by me in personal by calling you.
Did you even care to call customer even once to ask about. For both of the complaints closed i have provided a round and round answer. Customer executive says it has been closed from server end, while the local technical person says i didnt even get information about those complaints.



----- Forwarded Message -----
From: "[protected]@relianceada.com" <[protected]@relianceada.com>

Sent: Friday, 20 May 2011 2:09 PM
Subject: RE:'Reliance=[protected]'Reference to your e-mail

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding "Inability to use Internet Service". Kindly note that your complaint has been registered vide Service Request ID[protected].

Further, your issue has been escalated to the concerned team and the same will be resolved on high priority.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Soniya Mahadik
Broadband Customer Care
Reliance Communications

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.reliancecommunications.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice..

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----

Date: Friday, May 20, 2011 10:56 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Now its Question about Your Service?

Even after writing you so many times not a single reply from your side.



----- Forwarded Message -----

To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Thursday, 19 May 2011 2:10 AM
Subject: Fw: Not Providing Service after Committing

I have forwarded this mail 3 times because you do not understand until i complaint 3 times atleast.

----- Forwarded Message -----

To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Thursday, 19 May 2011 2:39 PM
Subject: Fw: Not Providing Service after Committing


----- Forwarded Message -----

To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Sent: Thursday, 19 May 2011 2:38 PM
Subject: Not Providing Service after Committing

Respected Sir,
I, a user of Reliance Communication, have fed up by their services and really tortured. I have a complaint regarding their service since long. I have subscribed for their service since last two to three years but when i have some issue regarding usage interruption of their internet they always take to long. Recently i Have a modem related problem (dt.[protected]. so i complained in customer care by saying my modem power light is not glowing, so the customer executive told me that they have some issues in our area regarding the net, what an immature answer by an executive? if power light is not on in modem, it means it has some issue with modem or its adapter, what it has to do with server or anything else.
after explaining that he provided me a complaint no.[protected] on dt.16-05-11 and told me it will be resolved in 24 hrs. max. i waited till next 24 hrs. no reply, no technical assistance, nothing nor even a call from their side. later i again call in customer care for its resolution, they told me that the complaint was closed by server end. What an irresponsible answer! they told me again complaint with a new no. with extra 24 hrs. for its resolution. so i again complaint with no.[protected] dt. 17-05-11 at around morning time. At the end evening i got a message from their side that your issue has been resolved, while there was no assistance from their side, nor even a visit, nor a call. so i again called in evening and talk to a team leader named pankaj sharma, who told me that your complaint has been closed from server end, again the same excuse. so again i hah to give a new complaint with conformation from team leader pankaj sharma that issue will be resolved by 12 noon next day (dt... 17-05-11 no.[protected]. later next day i got a call from rapid resolution team which call me so rapidlly that i got a call from their side at 11.30 from abhishek mali, ask me what is the issue? so i had to explain him again the 4th time the same issue. He again give me committment of same 24 hrs even after 3 days of waiting for their service. the next day a person came to visit my office, he came and ask me what is the issue? even after giving all the details 4 times they are asking me what's the issue? so i asked that person are not given any details of complaint you have come to resolve? his answer was no... he was just given the address and complaint no. also he told me that they have not received any complaint in previous two days. so i talked to their head mr. jwalant from my city. he gave me again an assurance that issue will be resolved as soon as possible and we would replace you the modem by evening 6.00, so i told mr. jwalant to give me a personal call regarding this issue. he again give me an assurance, just assurance, to resolve. but no reply till the next day and still waiting for an answer...

Also i have submit the the complaint on https://www.consumercomplaints.in/my-complaints.htmlreliance-communication-c577346.html
and i am forwarding it to other sites also..

No Regards,
No Thanks,
Nothing


An unsatisfied customer of Reliance...