[Resolved] Reliance Communications Hello Fixed Wireless Phone Connection — No refund of security deposit & excess bill amount after surrender of connection on 13.07.2009 | |||
Dear Sir, This is with reference to discontinuing my Reliance landline telephone connection. I have deposited my Telephone set at nearest service center at Mathura on 13-July-09. I was assured by local agent that I will get my balance security deposit refund in next 30 days. Now even after 16 months I have not received my refund of security deposit and excess billing amount money. Whenever I contact Reliance customer care by e-mail regarding the same new service request ID such as[protected] is generated everytime. The previous service request numbers are closed without any action. I am fed-up with the service request nos. My details are as follows: Name: Kumar Ojaswi Phone No:[protected] CIOU Code : UPRI10228 Relationship No. [protected] I hereby request you to please check & take action against Reliance Communications to send my refund money along with applicable interest at the earliest. This is for your kind information and necessary action. Looking forward to hearing from you. Regards, Kumar Ojaswi 2/171, MR Nagar Township Mathura Mathura-281006 U.P Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Once the financial period is over, reliance have very limited authority to access your files and make any transactions/refunds.
The service request no. will always put you in a que and most of the time they are just ignored. Sorry to say that but this is the kind of service you would get from reliance.
I would suggest you make a complete file with all the details, write an application, go to any reliance centre and ask them to fax it to the head office in front of you.
And wait for the call for next 72 hours. If nothing happens you can take that file to district consumer forum, and file a case. It would take long, and your involvement too, but it might get you your refund, and the value of your time and efforts, in monetary terms.
Let me know the progress.
Thanks!