Reliance Communications — National R-R Pack 77 - Not Working - [protected]

delhi_hyd

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hello,

I want to bring to your notice that I have recharged my Reliance Pre Paid connection ( #[protected]) with National R-R Pack 77. As per the pack details Calling to any Reliance Mobile anywhere in India @ 20p/min at any time day or night.

Unfortunately I am not getting the benefits of this pack. I have raised multiple complaints through Customer Care and from Reliance Web World but with not luck. The Reliance Web in-charge too raised his arm saying that he is aware that I am being charged incorrectly but when ever he is raising a ticket ..its getting closed saying you are correctly charged. So basically he too is helpless. He asked me to take it up to higher authorities.

Please see if you can help in this regard.

Thanks,
Rakesh

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Comments

delhi_hyd

from Hyderabad, Telangana

Thanks..but just escalating to concerned team has not worked for me till now. I personally went to Reliance World Head Office in hi-tech City in Hyderabad...met the lady heading this department. She also understood my problem and said that she will escalate it and it should be resolved in 48 hours. Its almost 2 weeks now with no results.
Hopefully you will be able to take is to closer. My 30 days validity is about to expire now. So basically my Rs.77 went in drain again.

Very unsatisfied Customer,
Rakesh
[protected]