Reliance Communications — Insufficient Information

Address:

Khordha, Odisha

I did a Online recharge for GSM prepaid service as a GPRS pack
which was so provided for GSM services.But however after recharge (i.e. deduction of amount) it says "recharge cannot be processed".
Customer care says this recharge was only for Dongle prepaid users and not for mobile users which was not specified in any T&C.
Either imformation is hideous or not provided regarding the same.
Details:
Mob:[protected]
Transaction Details:
Transaction reference number:31869742
Receipt no.:AMIR30911255
Customer Name:PURNIMA NANDA