Reliance Communications — Internet down since 5 days and no one ready to help including call center and local field employees

Address:

Mumbai Suburban, Maharashtra

I am a user of Relaince broadnet internet and I am subscriber to a premium plan of 12 MBPS line which I believe is a top end plan.

The internet has not been working since Sunday the 1st of April 2012 and the customer care is also not reacting. The local technical help personnel by the name (Sunil Ojha – [protected] ) disconnected the phone and switched it off and said he cannot help.

The call center is calling for bill payment daily however there is no follow up or help on resolving service issues.