Reliance Communications — phone service blocked

Address:

Jammu, Jammu and Kashmir

i had rel prepaid connection no [protected] on my name parveen singh , after resubmitting the id proof and address proof my phone service was resumed as service was stopped my home minister for security reason in j&k but after 18 days it stop working when ever i try to call or some one else call it says contact coustmer care for recuming the service when they were contacted they say to recharge ur phone i recharged the phone next day they keep on saying that it will start working but till date it is not working matter may kindly be checked