[Resolved]  Reliance Communications — Forcefully Services activated by Company

Address:

Jodhpur, Rajasthan

On 24th Aug 2010, Rs30 was deducted from my Reliance number[protected].
I gave a call to Reliance Customer Care on 25th morning...I was on hold for connecting to customer care for more than 40 minutes, but I was not attended. Finally I did not have more patience for be on hold.
On 26th again, I was on hold for 20 minutes - but finally someone picked up the phone. I explained him all my details and then says - " Shama karey sir, is samay humara system upgrade ho raha hai. Hum aapki details dekhne mein asamarth hai, kripiya thodi derr baad wapas call karey". This was not the first time when Customer Care Executive has spoken this to me, but have happen many a times. They always have an excuse, that system is under upgradation and we cannot see any details of your number. Please call back later.

I again made a call on 28th Aug 2010, morning 8:28 AM.
1. I was connected to Sandeep Kumar.
As per him I will not be re-imbursed my money, as this was initiated by me - I explained everything to him, that I never initiated any request from my side for any services on my number. I never do attend calls from Reliance Number, and if by mistake I attend seeing a unknown number- I disconnect that number in fraction of seconds, when I come to know that it's a reliance number. I was not satisfied with this Executive, and asked him to connect to his supervisor.
2. I was then connected to Deepak Kumar Shrivastav.
As per Deepak, I should have called back within 48 hours and then I would have received my money back. I explained him again, that I did made a call but did not get hold customer care for the first time, and for the second time Executive told me to call back after sometime as system is upgradation. Deepak finally agreed to log a compliant number for this, but again after keeping me on hold he says- system is under technical upgradation and he cannot log a ticket right now. I said I will be on hold for complete day, but I want a compliant to be registered and today itself. I asked him to connect him to his manager to escalate it further.
3. I was finally connected to Balinder Kumar.
As per him, he could see the details in his system- that I made a call on 25th and 26th. I also said, that in his system he can see - one of the executive told me that call back later as system is under up-gradation. He said he will definitely log a compliant for me, and later on prvovided me the compliant number for this.
The compliant number is:[protected].
This is really not accepted, that for every time we have to waste so much of time (average 45 minutes) for any/every issue we have with Reliance.

Please take appropriate action related to this, and provide me solution for this at the earliest.

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thanks & regards
Rishi Jain
[protected]
[protected]