[Resolved]  Reliance Communications — MNP TRANSFER NOT DONE AFTER 3 MONTHS

Address:

Kollam, Kerala

Sir,

This is not my first complaint here. Already i have posted 2 complaints for the same matter on February and march 2011. But of no Use. Each time an executive will call me and tell that your query will be solved within 2 days. But now it is 3 months. I am always hearing the same reply Inconvenience is regretted from the reliance customer care.

I have requested for an MNP transfer for my Reliance no. [protected] on 22nd January 2011. The request was made for changing Reliance network from CDMA to GSM. Today is 13th April 2011. Now it is nearly 3 moths from my request. Still my Reliance Number works as a CDMA connection. Also I think the Reliance have closed my request.

On 22nd January 2011, I requested for an MNP transfer through an SMS and also I have received a port number. Then from Reliance Web World, Kollam, Kerala, I also received a new SIM CARD on the submission of my Photo and a ID proof and payment of Rs. 25/-, which the executives there told me that it will get activated within a period of 7 days.

I have requested for this MNP transfer due to the problem of call drops in my existing hand set. Due to this I can’t even make calls to any number. Also the said number is a postpaid number. For these 3 months I am liable to pay the rent for my number [protected] with out making any calls or using the number because of the fault from the Reliance Communications.

In between these 3 months from 22nd January 2011, I have contacted many times with the reliance customer care and reliance web world. But of no use. When I contacted the Customer Care through the Mobile phone, they asked me enquire it in the Web World. When I contacted the web world they told me to contact the customer care by dialing *333. Even I tried to complain with the toll free number 198. But I was shocked to here the reply given by the customer care executive Ambili when dialed 198. She told me that she will not register the complaint and asked me to complaint it with the web world. Then I don’t know why the reliance asked to call 198 for complaints when we dial *333. I don’t know whether 198 is a useless one or it is the problem of customer care executive spoken to me.
I am using Reliance connection from the year 2003 (both mobile and land phone). The long 7 years is just enough with the Reliance communications. Initially the Reliance is having a better customer care. I haven’t had experienced with such an inefficient customer care executives over this 7 years.

Due to this problem I am forced to cancel my connection or get it transferred to any other network. I request the customer care to at least allow me to do that.