Comments
Dear Sir,
I am a Big TV Costumer of yours. At the time of selecting your service I thought, that reliance is always better in services when compared to TATA, as I am also using a reliance postpaid mobile connection for last 4 Years. But now I do feel that you guys are not gone that matured with providing services for the DTH service. My Details are as under.
Name: Ravi Chaudhary
Smart Card No:[protected]
The problem I am facing is that, we lost our smart card a few days back. You may find it strange but yes it happened. I was away from town and my younger sister carried the smart card to one of your dealers to get it recharged and misplaced it somewhere. Now we made complain for the same at your costumer care help line number. It happened somewhere around 20th of Jan. 2009. We had different feed backs every time. A few experts are as under.
· Initially we were told that your engineer will visit us with a new smart card, but nothing happened for 2 days
· Then we were told that we need to buy a new smart card from your dealer and tell your guys the number of the smart card and then it would be activated.
· We visited your dealer; he refused to get it done this way. He straight away said that if the service doesn’t get activated this way, he won’t be responsible for the smart card.
· We called the CC number again, we were again told that an engineer would visit us, but nothing happened for few more days.
· Later some other day, we were told that we need to pay for the smart card first. The payment is to be made in the form of recharge of Rs. 650. Although a few DTH services are available in the market which give you started up in just Rs 500 and also give you subscription of 3 months free, I never thought of deviating from Reliance. I recharged my account.
· Next day I get a call from your local dealer saying that he needs to check the card for 2 days before he can deliver it to us. Now the third day he is not even taking our call.
· Finally today I again called up your CC number, and again a new complaint number was given to me, and I was told that some one would attend my problem soon. But nothing happened.
· I am given a lots of complaint number (like 86912941, 8745995, 87655791 etc) but I was never given a solution.
· Now its almost 13 days gone, but we are still not sure whether the services would get restord of not.
· I started up your service by paying Rs 2490. In spite of not having the smart card with me I recharged my account for Rs 800 in advance. Now I do feel that I have blocked even these 800 Rs of mine, where as I could have approached some other DTH service provider with using this amount.
I am really not sure of whether this mail of mine would help me restore my services, but I did it to turn this matter in words.
Regards
Ravi
I am a Big TV Costumer of yours. At the time of selecting your service I thought, that reliance is always better in services when compared to TATA, as I am also using a reliance postpaid mobile connection for last 4 Years. But now I do feel that you guys are not gone that matured with providing services for the DTH service. My Details are as under.
Name: Ravi Chaudhary
Smart Card No:[protected]
The problem I am facing is that, we lost our smart card a few days back. You may find it strange but yes it happened. I was away from town and my younger sister carried the smart card to one of your dealers to get it recharged and misplaced it somewhere. Now we made complain for the same at your costumer care help line number. It happened somewhere around 20th of Jan. 2009. We had different feed backs every time. A few experts are as under.
· Initially we were told that your engineer will visit us with a new smart card, but nothing happened for 2 days
· Then we were told that we need to buy a new smart card from your dealer and tell your guys the number of the smart card and then it would be activated.
· We visited your dealer; he refused to get it done this way. He straight away said that if the service doesn’t get activated this way, he won’t be responsible for the smart card.
· We called the CC number again, we were again told that an engineer would visit us, but nothing happened for few more days.
· Later some other day, we were told that we need to pay for the smart card first. The payment is to be made in the form of recharge of Rs. 650. Although a few DTH services are available in the market which give you started up in just Rs 500 and also give you subscription of 3 months free, I never thought of deviating from Reliance. I recharged my account.
· Next day I get a call from your local dealer saying that he needs to check the card for 2 days before he can deliver it to us. Now the third day he is not even taking our call.
· Finally today I again called up your CC number, and again a new complaint number was given to me, and I was told that some one would attend my problem soon. But nothing happened.
· I am given a lots of complaint number (like 86912941, 8745995, 87655791 etc) but I was never given a solution.
· Now its almost 13 days gone, but we are still not sure whether the services would get restord of not.
· I started up your service by paying Rs 2490. In spite of not having the smart card with me I recharged my account for Rs 800 in advance. Now I do feel that I have blocked even these 800 Rs of mine, where as I could have approached some other DTH service provider with using this amount.
I am really not sure of whether this mail of mine would help me restore my services, but I did it to turn this matter in words.
Regards
Ravi
Regarding Wrong deduction!
i have a pack Rs.127, in month Of NOVEMBER 2009 suddenly i wont able to view/watch any channel.Then i called custmer care, they told you have activated SPORTS PACK due to which you hve -ve a/c balance, But believe me it is out of my knowledge & without my consent. We hope the Cstmr care rectify this but they dont taken any action. After Few week i called them again to know a/c details & recharge, but they said me you have purchased a movie also I m surprised and
Finally said them to close My Big Tv account
Now I am in search of new reliable DTH. .
Thank You,
i have a pack Rs.127, in month Of NOVEMBER 2009 suddenly i wont able to view/watch any channel.Then i called custmer care, they told you have activated SPORTS PACK due to which you hve -ve a/c balance, But believe me it is out of my knowledge & without my consent. We hope the Cstmr care rectify this but they dont taken any action. After Few week i called them again to know a/c details & recharge, but they said me you have purchased a movie also I m surprised and
Finally said them to close My Big Tv account
Now I am in search of new reliable DTH. .
Thank You,
Regarding Wrong deduction!
i have a pack Rs.127, in month Of NOVEMBER 2009 suddenly i wont able to view/watch any channel.Then i called custmer care, they told you have activated SPORTS PACK due to which you hve -ve a/c balance, But believe me it is out of my knowledge & without my consent. We hope the Cstmr care rectify this but they dont taken any action. After Few week i called them again to know a/c details & recharge, but they said me you have purchased a movie also I m surprised and
Finally said them to close My Big Tv account
Now I am in search of new reliable DTH. .
Thank You,
i have a pack Rs.127, in month Of NOVEMBER 2009 suddenly i wont able to view/watch any channel.Then i called custmer care, they told you have activated SPORTS PACK due to which you hve -ve a/c balance, But believe me it is out of my knowledge & without my consent. We hope the Cstmr care rectify this but they dont taken any action. After Few week i called them again to know a/c details & recharge, but they said me you have purchased a movie also I m surprised and
Finally said them to close My Big Tv account
Now I am in search of new reliable DTH. .
Thank You,
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+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
1.86077021
2.86175031
3.86317208
4. 86772754
And my smart card number is[protected].
Please kindly suggest me what should i have to do. Is Big TV doing Fraud with me? If i need to raise complaint in consumer forum, where should i go?